View jobs Questions and Answers about Petro Home Services CEO Popular topics Clear Hiring Process Benefits Interviews Unsubscribe easily. Along with Manitoba, we also offer services within Northern Ontario, in cities like Thunder Bay. They are always professional. Our priority is to ensure a consistently excellent customer offer is available across our network, whether the service station is owned by Shell or by an independent dealer. Motor Fuel, based in St Albans, Hertfordshire, owns about 280 petrol stations under brands including BP, Jet and Texaco. Ran out of heating oil in new home on a Sunday in December. We're the only name you need to know for all your heating, cooling and other home comfort. Your home is one of your most valuable possessions, and at Petro Home Services, we are committed to ensuring that it is energy-efficient and well-maintained. Copyright 2022 Consumers Unified LLC. Worst company if you need customer service. Why does my dog like to lay on my side of the bed? When autocomplete results are available use up and down arrows to review and enter to select. The work was basically good, they came back and fixed the leak but i did have to pay for an additional part and they said it was because the part was ok when they installed the toilet. Toll Free: 1-800-667-TANK (8265) | sales@petroservice.com | 79 McIlveen Dr. PO Box 1144, Saint John, NB E2L 4E6. What are the three principles of cultural humility? Customer Service Supervisor. Service Technician. Ok fine. I use and would recommend them to anyone. Petro Home Services | Home Heating Oil, Propane, and AC Services. 11/27/2018. I've been happy with them. To find more licensing information for your state, visit our, https://www.petro.com/petro-locations/al/hicksville-ny. Both my husband and I called Petro customer service several times to discuss this discrepancy, and to request that they reconsider the price per gallon at which our delivery was calculated. Would be there on Tuesday, cancelled again. Find your local office: See what services and offers are available in your area. Petro staff is always courteous, professional and does the job right the first time. time, or property do not do business with Petro. Definition: Gasoline or petrol is a derivative product of crude oil/petroleum. Mrs. Tonya Bloom, Accounting Manager Additional Contact Information Fax Numbers (410) 238-4080 Primary Fax (410) 563-8475 Other Fax (410) 838-1600 Other Fax (410) 355-9284 Other Fax Phone Numbers. Disclaimer. They don't cover items that are expensive and break. There was no cost, we have a contract with them. With over 100 years of experience covering the Northeast from Massachusetts to Maryland and Virginia, Petro is a full-service heating and home services provider that keeps customers warm in the winter, cool in the summer and save on energy costs all year Stewart is an expert at this and he has an amazing amount of knowledge. Petro Home Services is Americas #1 home heating oil and total comfort services provider. They called at 2:30, said they had one stop before me and would be here around 3:30. . Today (1-17-22) I called to question why I bill is 790.59 when I was to I am on a smart budget and my payments will not be more than 340. First, you have the variable plan which fluctuates with market conditions and offers no price protection. Ownership of Petro 49, Inc. has shifted to Dale and Carol Lindsey's son Kurt, and to their grandsons Matthew and Kristopher who are involved in leadership positions in the company. Is Petro a gas or oil? | Terms & Conditions | Privacy Policy | Contact UsTerms & Conditions | Privacy Policy | Contact Us Although I signed with them in November I had my first delivery 1-11-22. BBB accredited since 8/21/2019. Rude representatives refused to provide supervisors' contact info. Need to file a complaint? from Massachusetts to Virginia. Say I lock in to a contract with them my oil won't go over $2 a gallon and if it goes lower I would get the lower price, but I never did. Unbelievably professional and courteous business all around. I received a bill that was too high, I know that the oil is expensive, but raising the price of the oil from 4.30 to 6.79 is ridiculous. $60K-$65K Per Year (Employer est.) Petro Home Services - Home In our quest to provide next level service, we expanded our service offering in 2000 to include project management & construction capabilities and adding our Weights and Measures Accreditation in 2004. Star Gas Partners, L.P. BBB Business Profiles are subject to change at any time. We have a business with several properties. $6.509 / gallon for #2 oil. They are constantly breaking appointments, One appointment was from 8-12. This news announcement contains certain forward-looking information that is subject to certain risks and uncertainties as indicated from time to time in the Company's 10-K, 10-Q, 8-K and other filings with the Securities and Exchange Commission. Who is Petro Headquarters 9 W Broad St Fl 3, Stamford, Connecticut, 06902, United States Phone Number (800) 645-4328 Website www.petro.com Revenue $18.7M Industry Electricity, Oil & Gas Energy, Utilities & Waste Treatment Petro's Social Media Is this data correct? Love that Petro has great people working for them. Punctual arrival, no-nonsense work, and good cleanup after. When autocomplete results are available use up and down arrows to review and enter to select. It went great - repairman was courteous prompt and professional, It was a repair on an electric dryer that was under warranty, Petro did a very good job and arrived within their time window. No, Petro Home Services does not offer free project estimates. Category heating & air conditioning/hvac, heating . They have not kept their word and they care nothing about the time they make you wait. Was suppose to show up this morning and no show again. How BBB Processes Complaints and Reviews, BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania. For example, in February, the cost was $3.20, and in October, it was only $2.90. But they had done very good work up to that point so i just paid them. I have fairly new furnace. I have to give a star and giving this company one is is way too much. I tried to call to discuss the matter (basically that I only discontinued service because the terms I signed up under were not were not honored) and did not think I should be penalized for Petro's mistake (yes i undersatd that the credit was if i continued service for a year, which I would have done). Petro Home Services shares common values with our partner Habitat for Humanity as were both committed to helping families feel safe and more comfortable in their homes, said Jeff Woosnam, President and Chief Executive Officer of Petro Home Services. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. They would not deliver, they would let you run empty. How to Market Your Business with Webinars. We were told that the price would decrease as the market improved. Unsubscribe easily. Petro also has a range of other services to keep you comfortable at home all year round: "We would like to commend your employee who came to our house during the big snowstorm in February, when our oil furnace went out late in the evening. Whatever it was, they fixed it. I wasn't even a customer of theirs yet, but called them at 8:30am on that Sunday morning, spoke to a real person, and had oil by noon. It was an electrical connection that was causing my lack of heat. I was with them for 12 years. They had aThe combined purchase price of the distributorships was $18.6 million. I had my oil tank relocated and in order to get a delivery I had in no uncertain terms I had to use their technicians to approve the work. 9 West Broad St., 3rd Floor Stamford, CT 06902, US Get directions Employees at Petro Home Services Anne Ciaccio Mike Motsinger Direct Sales Manager at Petro Home Services Elizabeth (Liz) Cooper. Come May I receive a bill for just under $2000. $38.21 Per Hour (Employer est.) We continue to plan and build for the future; the future of the industry, the future of our customers business needs. A month later calls resume (in violation of TCPA regulations) now insisting I owe the $125 that I was credited as a new customer. Feel free to search through our home services resources and see if we can help to answer some of the questions you may have about various home systems, installations and maintenance requirements for They arrived on time and performed great. He is also pleasant, helpful and willing to answer questions. keeping your home up-to-date and in top-notch condition. I'm not sure if customer service really understands their products and services, which does not inspire a lot of confidence. Snaps (money) on the petro(l) (gasoline). How do I know I can trust these reviews about Petro? Received a home heating oil delivery by Petro on 12/21/2022, priced at $6.16/gallon. Business Profile Petro Home Services Fuel Oil Multi Location Business Find locations Contact Information 650 Knowles Ave Southampton, PA 18966-4102 Get Directions Visit Website (800) 645-4328. I used Petro Home Services to install two toilets. I had a few red flags but since I was locked in I became stuck with them. Really great, friendly and thorough service. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Star Gas Partners, L.P., is a leading distributor of home heating oil, propane and deregulated natural gas and electricity. Thats criminal, Putin or no Putin. They also charged me tax and i had to fight them on that. Hence the high price. Please potential customer of Petro do not use this company. Save the money with fuel and hire technician for service when needed. When autocomplete results are available use up and down arrows to review and enter to select. A's across the board. Star owns a controlling 72.2% interest in Total Gas and Electric, which sells natural gas and electricity to approximately 110,000 customers in the Northeast and Mid Atlantic. The company, established in 1982, operates out of Saskatoon and Regina, Saskatchewan and specializes in the construction, installation and maintenance of petroleum and car wash equipment throughout western Canada. We have been using this company since 1982 they are wonderful They come on time they work with you and do a great job. They continue to deliver oil AFTER our account has been on HOLD for NO DELIVERIES for over a YEAR!! Specialties: With over 100 years of experience, Petro Home Services provides home heating oil, propane, air conditioning, plumbing, generators, chimney, and home automation services to East Coast customers from Massachusetts to Virginia. All backed by around-the-clock They charge way too much for contract (start at $99 then increase by $100 each year) and does not cover much. Petro has always been dependable. A discussion about the tax policy because it was a permanent fixture not a repair. This prompted us to research the price of oil from different providers across Long Island for that week, none of which were charging over $4 per gallon for heating oil, and to look at the average compiled by NYSERDA & the U.S. Energy Information Administration. Customer Reviews are not used in the calculation of BBB Rating. Had our heat back in no time. Natural gas services: use natural gas in your home? In order for the price of $6.15 to even be contained within that average would mean that there were companies charging less than $3/gallon, which is of course ludicrious. Petro Service Limited is accredited by Measurement Canada, an agency of Industry Canada, to perform inspections pursuant to the Weights and Measures Act. As a matter of policy, BBB does not endorse any product, service or business. How could it be ok before and then not after. The company delivered oil even though there was lots of snow. Petroleum Services Ltd. joined the Petroservice team in August 2019. Do all research and the reviews you are seeing is all real. He Service was taken care of quickly. I called Petro first after compiling a list of A-rated CAC vendors from Angie's List. ConsumerAffairs is not a government agency. ", In addition to this acquisition activity, Petro, our heating oil division, has added approximately 4,600 net new customers this past quarter through internal marketing. 9 West Broad St., 3rd FloorStamford, CT 06902, 1000 Woodbury Road, Suite 110Woodbury, NY 11797. The one-hour program features market and geopolitical discussions with a rotating panel of influential voices including thought leaders, CEOs, policy makers and economists. They don't listen to their customers & charge outrageous oil prices without prior notice to their customer. 2023 Petro Home Services. Petroleum Services Ltd. joined the Petroservice team in August 2019. All Rights Reserved. I called 800-645-4328 but not working number. When autocomplete results are available use up and down arrows to review and enter to select. Subsidiaries of HollyFrontier produce and market gasoline, diesel, jet fuel, asphalt, heavy products and specialty lubricant products. Maybe I need a better home address. Petro Home Services accepts the following forms of payment: American Express, Check, Discover, MasterCard, Visa, Financing Available. In February 2019, we continued our expansion into western Canada with the acquisition of Edmonton Pump Service Ltd. the service person was prompt-called before arriving, professional and clean, came on time - work was completed on time - price seemed a little higher then most others but stuck with them because they have been my oil company for 20 plus yrs, I have my oil service contract with petro - they also did work for me such as : 1. replaced my central ac condenser 2. new hot water tank was also installed. Find your local office: See what services and offers are available in your area. Deliveries are automatic and we never run out of fuel. The pipeline was put into trial operation on 1 October 2004, and the full commercial supply of natural gas commenced on 1 January 2005. Petro Home Services was supposed to come to my house to work on the heat and thermostat from 12 - 3 PM today. They called at 2 and said they couldn't make it. round. Choosing a heating oil service provider: the hidden cost of a bargain, Propane: how to power your outdoor living and entertaining, Tank & Tankless Hot Water Heater Services, When should you repair or replace your furnace, The heating equipment maintenance checklist every homeowner needs, Tankless water heaters vs. storage tank water heaters, 10 life hacks for saving on your heating bill this winter, Why you should switch to a new energy-efficient air conditioning system, How often you should change the AC filters in your house and how to do it, What size of central air conditioner do you need, Heat pumps vs. air conditioners: What's the difference and which should I get, Why you need an indoor air quality system: get the facts, Storm and hurricane preparedness for homeowners, Moving tips: let us take some things off your to-do list. First time home buyer, first time using oil boiler based baseboard heating. I signed up for oil delivery in December as a new customer. Home heating oil equipment and services to help you save. They have been servicing our house for 20+ years. I had to call every time to get it. I am an unhappy customer and I know I have choices and using this company is my worst choice. I also was given a $125 credit as a new customer. It was covered under my Service contract. The pipeline is owned and operated by PetroChina WestEast Gas Pipeline Company, a subsidiary of PetroChina. K.W. Couldn't ask for more. Choosing a heating oil service provider: the hidden cost of a bargain, Propane: how to power your outdoor living and entertaining, Tank & Tankless Hot Water Heater Services, When should you repair or replace your furnace, The heating equipment maintenance checklist every homeowner needs, Tankless water heaters vs. storage tank water heaters, 10 life hacks for saving on your heating bill this winter, Why you should switch to a new energy-efficient air conditioning system, How often you should change the AC filters in your house and how to do it, What size of central air conditioner do you need, Heat pumps vs. air conditioners: What's the difference and which should I get, Why you need an indoor air quality system: get the facts, Storm and hurricane preparedness for homeowners, Moving tips: let us take some things off your to-do list, Automatic heating oil delivery and emergency service, Heating oil pricing plans to help manage heating costs, Equipment installation and repair services of systems from all leading brands, Special offers on new, energy-efficient heating systems, Installation, service and repair of central air and ductless mini-split AC systems from all major brands, Special offers on new, energy-efficient AC systems. Petro Holdings serves customers throughout the United States. "Petro customer. By the third call and being placed on hold I told them to please just cancel the account and revoked permission for them to call my cell phone. A thick, flammable, yellow-to-black mixture of gaseous, liquid, and solid hydrocarbons that occurs naturally beneath the earths surface, can be separated into fractions including natural gas, gasoline, naphtha, kerosene, fuel and lubricating oils, paraffin wax, and asphalt and is used as raw material for a wide . Clear price gouging. They installed a new boiler or furnace for oil. In November 2017, J.A. Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. If you continue to use this site we will assume that you are happy with it. I am on my 3rd day with no heat or hot water with pneumonia. Petro Holdings, Inc. operates as a holding company. Total repair was diagnosed and fixed quickly. A link has directed you to this review. This company tells you everything that makes one feel using this company will be the right choice. 145 talking about this. Air conditioning services and equipment to keep you cool. Petro Home Services offers the following services: Heating Oil, Heating & AC, Plumbing, Propane, Visit the Solution Center to Explore Articles. Their parent company, Petro is rated an F on the BBB. While other Alaska refineries were processing a wide variety of petroleum products, Petro Star's founders recognized the need for a refinery that would process only mid-end distillates such as heating oil, diesel and aviation fuels for homes and . Until 1991, it was a crown corporation of Canada (a state-owned enterprise ). In 1992, we opened our first facility in Saint John focused on rebuilding gas pumps, acting as a central location for equipment distribution, and as home base for our service technicians. The company, established in 1982, operates out of Saskatoon and Regina, Saskatchewan and specializes in the construction, installation and maintenance of petroleum and car wash equipment throughout western Canada. Finally, I got hold of number through much effort and got connected to customer service department and was told that a 'Field Supervisor' would call me back. Well start sending you the news you need delivered straight to you. And that's the Petro promise. Called later to let me know they were not coming. Put $0 down on the latest energy-efficient systems. I used Petro Heating and Air Conditioning Services to fix something. Because of this profoundly negative experience, I doubt I will ever do business with them again provided it isnt unavoidable. It was explained that after the 12 month period if I had overpaid I would receive a credit and if I underpaid I would have a balance. Exceeded my expectations! The finished basement smell terrible as well. Whatever the weather, whatever the time, even in the worst winter storms, we will deliver your oil or propane. Pending the start of renovation, the existing CAC works, except for the compressor unit outside. Thats the Petro promise. Petro Holdings, Inc. operates as a holding company. Petro Holdings . We offer everything from home safety to energy saving tips. Oil & Propane Delivery, Heating, Cooling, Plumbing, Automatic delivery (which they seem to do as soon as there is a reason to run the price up, needed or not). Services, Home & Commercial Services, Emergency Services. Petro Home Services insights Based on 122 survey responses Areas for improvement Overall satisfaction Sense of belonging Trust in colleagues Don't Trust Billing Clerk (Former Employee) - Remote - February 15, 2023 This company will hold your pay because the managers cannot tell the truth. Through its wholly owned Petro subsidiary, Star is the nation's largest retail distributor of home heating oil, serving approximately 350,000 customers in the Northeast and Mid-Atlantic. Generators: installation, service and repair of backup generators for most major brands to make sure that your home stays up and running during any power outages. Or, maybe I misunderstood their website, even though it says Petro provides CAC sales and service. That was not 100 gallons, I called PETRO OIL and the MANAGER tells me to shake my tank!! We value your privacy. They basically told me get bent unless you sign a contract whoever you have been buying your oil from can come and fix your furnace. I found this to be very rude and dismissive, they sold me the furnace and installed it, but did not want to be bothered assisting me unless I signed an exclusive contract to purchase all of my heating oil from Petro. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. My furnace (which Petro sold me and installed) began leaking and I asked them if they could send someone out to take a look at it perhaps fix it. Sign up to receive our free weekly newsletter. Well its now been 24 hours later and several phones later with no email with my receipt. Petro's large network, resources and local customer service professionals, drivers and technicians enables us to support your home heating oil and service needs better than any other company.
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