We aim to provide readers with the most up-to-date information available about today's consumer products and services. Singh says the reasoning is the financial impact from coronavirus. For Daddario, that price was $6,200. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. ConsumerAffairs is not a government agency. According to the filing, McMillan purchased two tickets to an NHL game in early March. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. 3 min read Last Friday, U.S. District Judge Haywood Gilliam declined to dismiss and compel. The Court in charge of this case still has to decide whether to approve the Settlement. Still have tickets to the cancellation. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. Lorenzo Gordon, Adobe Images The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. I no longer have that card either and was concerned about that as well. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. Now I am left a dissatisfied customer without tickets and trying to buy last minute tickets that are even MORE expensive than what I had paid for. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); No I never purchased anything from StubHub, HOWEVER I worked for them for a very short time, their shady business dealings was very unnerving to me as well as I read this lawsuit they are in total violation of the court order I worked for them during the merging of viagogo and stubhub that took place In May of this year our emails went from stubhubcorp to @viagogo.com to @stubhub.com 3 emails in 3 weeks it was awful I called them out on their fan protect guarantee as well as arguing why we were trainined in april and May to NOT give refunds to customers instead DO NOT OFFER REFUNDS and I have documentation fo the training it stated on every learning module and it stated that we were NOT to give refunds under any circumstances UNLESS the customer gave pushback they have now taken their 120% refund bs back down to 100 but dont tell the customer unless asked but anyway I was called into a meeiting put on paid suspension which I stayed on for a month then was terminated due to the outcome of the investigation what investigationi? Whereas last year there was a bubble for most of the year and fans couldnt attend, now all that counts is the money grab. New cases and investigations, settlement deadlines, and news straight to your inbox. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in February 2020. The company has so far been unable to compel arbitration for refund denial claims brought by those who used its mobile application. Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. Lia Sophia Class Action Lawsuit Settlement, LG V10 Class Action Lawsuit Settlement Offer, Tristar Products Lawsuit How to Avoid the Scam, Class Action Lawsuit Against Transamerica Universal Life Insurance, Class Action Lawsuit Lifelock Reducing Your Court Costs. StubHub, however, continues to charge third-party resellers credit cards for the money owed to customers via refunds yet has kept the funds for itself, the suit says. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give purchasers a 120% credit in the event of show cancellation. I am going to suing them due to this but I thought it should be put out their they arent trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. With the complete shutdown of large gatherings, countless businesses are being impacted. Unsubscribe easily. StubHub has my $253 for tickets I sold. StubHub is a scam and a fraud. McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. NEWS. StubHub claims it is postponed not cancelled and will not give me my money. StubHub is the world's top destination for ticket buyers and resellers. Our content is intended to be used for general information purposes only. Please download the PDF to view it: Download PDF. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. The judge will rule on whether to allow the lawsuit to proceed as a class action or not. Emily Walsh. Further, the voucher never came through! Gender Discrimination against Transgender and Nonbinary People. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. In this . In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. The case seeks monetary damages and restitution remedies for consumers. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. This is not a solicitation from a lawyer. McMillan challenges the policy change, saying StubHub did not act fiscally responsible. StubHub is doing this as opposed to providing full refunds for canceled events. I was informed they could not secure the tickets from the seller. Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. The complaint claims that the company did not offer refunds for tickets to canceled events. They offered me 125% of price paid in credit or refund to my CC. This field is for validation purposes and should be left unchanged. In the end, the court found in favor of the plaintiffs in a federal class-action lawsuit filed against StubHub. Mobile app: Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. I had to spend hours on the phone with StubHub just to get them to do their job. According to the suit, StubHubs rollback of its FanProtect Guarantee amid the COVID-19 crisis left thousands of ticketholders without refunds for canceled events despite the defendants earlier promises that this option would be available. Re: adele show refund. It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. Either take their alternative or take a refund. As to the defendants dismissal bid, the court left all challenged claims in place noting that the briefing of this motion and others have been plagued with inefficient tactics. Judge Gilliam opined that some of StubHubs arguments were premature in view of the fact that at the pleading stage, the court must accept every allegation as true. Others were postponed. FAQ. https://topclassactions.com/wp-admin/admin-ajax.php. Built into the ticket sellers user agreements and marketed heavily online and elsewhere, StubHubs FanProtect promise has been what the case calls a major component of the companys overall value. StubHub calls for MLB refund lawsuit to be sent to arbitration - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. They asked me to list it as resale. According to the case, StubHubs FanProtect policy implicitly and explicitly promised that customers were to receive full refunds if an event was canceled. Within 3 hours from the PayPal notifications I politely contacted Stubhub and point out I never purchased the parking tickets for the event. Share this with everyone please!!!! Get the latest news on COVID-19 delivered to you. A consent judgment will clarify the terms of the FanProtect Guarantee and StubHub. It also points to a recent spike in e-ticket sales, which increased ticket prices. Your email address will not be published. BOSTON . StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. "If you have tickets to a show that is postponed, you will be able to select your refund . Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. settlement administrator or your attorney for any updates regarding Then he retracted, saying that there doesn't seem to be any tickets left for the game. Top Class Actions will continue to monitor the StubHub refund settlement and tell readers how to make a claim when that information is available. But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. To sum up, they said there was nothing they could do and seemed to take absolutely no responsibility, blaming the seller, despite their entire business being based on brokering third party tickets. You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. StubHub changed its refund policy about a month ago. If I could give zero stars I would. Actions does not process claims and we cannot advise you on the I bought my tickets under a much different safety expectation. It is the world's largest ticket marketplace. Amy has built a reputation in the plaintiffs bar for delivering results and justice to consumers and sexual assault survivors in class action and mass tort litigation. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. If you would prefer a cash refund, simply . Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. StubHub, Ticketmaster and two affiliated companies were dismissed from the suit on Monday by U.S. District Court Judge Dale Fischer. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. StubHub's parent company, Viagogo Entertainment, has avoided a class action lawsuit that accused the company of unfairly offering customers who had purchased tickets to cancelled or delayed events vouchers rather than refunds. StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. I purchased 2 tickets for the Charlotte soccer team and I got additionally charged for 2 parking ticket which I never purchased. I heard they were being sued, so was just waiting for any information on recovery of my money plus the interest that accumulated on my credit card. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. 01-21-2022 10:07 AM. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. No refund bottom line. The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. StubHub has stated that they will provide no comment on pending litigation. Day of the event, I downloaded the tickets only to find they were for the wrong event. Despite Cassidys representations, cash refunds represented a key component of the contractual agreement between StubHub and ticket buyers that goes beyond mere convenience, the case claims. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. StunHub has to be the worst company in the history of companies for customer service. Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. Furthermore, is there a class action suit against Ticketmaster? Copyright 2022 Consumers Unified LLC. No refund or voucher has been offered. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? McMillian purchased the ticket with StubHub's money-back guarantee policy, FanProtect guarantee. The return of live events, the input of customers, partners, and reulators, and the opportunity to finally consult with our new parent company, viagogo, all contrbuted to StubHubs decision to make this move now, the company said in a statement. 19. Reports suggest that StubHub Inc. has agreed to enter into a settlement agreement and pay around $9.5 million to its customers in different states across the United States after it allegedly did not refund its clients' tickets after event cancellations caused by COVID-19 (Coronavirus disease-2019). Judicial Panel on Multidistrict Litigation's order created the first MDL involving . A California state court authorized the notice. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. So Farley filed a credit card dispute against them, and won back his $600. I purchased tickets via StubHub for a concert 3 months in advance. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. She told me this escalation process would take 3-5 business days. StubHub stopped guaranteeing cash refunds. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHubs method of displaying ticket fees charged to purchasers violated California consumer protection law. According to the filing, McMillan purchased two tickets to an NHL game in early March. StubHub finally addressed the formal rescinding of its FanProtect guarantee in a March 30 email from Cassidy in which the company, rather than accept responsibility, continued to tout the policy change as in the interest of customers, the lawsuit says.
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