service cloud specialist superbadge challenge 2service cloud specialist superbadge challenge 2

The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Look at the page layout again- there is another item you will need to add. When you start a create a new report, simply click to start with a clean screen. This thing is just hosed and I'm only on #2. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. No. Thanks a lot. 43 are for Admins. Hope this solves it for you too. Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. Could you suggest how to troubleshoot it ? . Confused? Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. Theyre such a useful way to remember what needs to be done before you start. (jealous? I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. I'm sure you've done this but is omin-channel enabled? I kept that particular module open one on screen while I walked through this step. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Think carefully about the language it talks about pushing cases UP and pushing cases TO. A support process is similar - different stages apply to each process. Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. Service Cloud Specialist Superbadge - 4,5,6,7. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! I am stuck at Step 3 - Create service level and actions. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? The macro works without the email button being visible. Good! Ensure you set up the routing for Basic Cases properly." Grab a pen and paper. Your help is needed! Any ideas that can help me? thing I could be missing?Thanks in advance! I have named and renamed it (Over and over and over). No idea what is missing. any ideas? Test it first by using real email addresses before you hit that button! Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Ensure Agents have access to Knowledge when viewing a Case". I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Use another way to specify capacity for the routing configurations. What should I do? While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. Processes. I'm working on the Service Cloud super badge and the error below is driving me nuts! Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Coild you please help me out? Right now he' taking a nap.so I'm off to edit some reports! Thank you! Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. I've had it take up to 24 hours :(. I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. Take a break, grab a snack, and watch this video. Anyone studying for their Service Cloud consultant certification. I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? Thank you sooo much, you were right! New Profile button, instead of hitting the Clone button on the Technical profile page. I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. Create the Cloudy Technical Team support process! @adityavarma chekuri try to name the support process only "Cloud Technical Team". Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? I think it must have taken some time to register that I updated the values or something?!?!? baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Do you have "Billing Topics" as a top data category with the 2 sub categories? If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. Glad you solved the problem! There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. Hi All,Im struggling to complete challege 6. Various trademarks held by their respective owners. . Usually this is due to some pre-existing configuration or code in the challenge Org. You do not need an overflow assignee, but you will need two queues. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Click on the category and note the "group unique name" - verify that it is Billing_Topics. Add to Trailmix. Wait 24 hours then re-create the process. An action can be added to the page layout. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. Review the steps to create the 'Cloud Technical Team Support Process'.". (Hint- The name of the component is not "entitlements"). Is knowledge.* On the lightning page layout? I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? Are you sure you want "email to case"? Can you help how to revert it back and to see Closed status field. Use Lightning Knowledge to create a knowledge base for better customer service. I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? I'd do a quick google search on Salesforce Macros- It's a point and click process. Sounds like you need, The instructions mention that agents should be able to decline requests. read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Trailhead Baby, THANK YOU SO MUCH!. and me too!! Ensure you group report results correctly. I really learned a lot here. :), I am unable to solve this. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. Open a Case in the service console.2. "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. Ensure you create the Cloudy Weather Resolution automated action. Hello, Thanks for your feedback. {!Case.OwnerFirstName}, Ursa Major Solar. I hope that you feel inspired. Its awesome once its all working. hmmm It has been a while, but I believe that just the "standard" profile is what you need. Enter the billing service credentials in the custom setting. This is my current version name. I'm STILL hacking away at this error message. Goodness! Nice and informative blog! I have enabled the knowledge user check box in the user profile. And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? I have both Email to Case and On Demand Service enabled on the Email to Case page. I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. Think of this like a Sales Process. where you have opportunity stages associated with the process. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. Use the search o. Hello! The solution? "I've read through the other comments with folks in the same boat and have tried to check all of those things first. sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. Excellent statistics for your blog, thanks for taking the time to proportion with us. I also got this error. Select edit page4. I had problem with the chart, now everything is correct. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. Error: "We can't find the Entitlement Name in the System Administrator Profile. I've been stuck on this error message for two days! Thanks. Thanks so much for responding. What other fields do you need to add? Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. I'd try this- Delete the current process. I'm sure it's something little! Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Even clicked edit and save for the profile after changing console settings. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. And I've included milestone tracker in the page layout. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. I tried 10 different possibilities. Module. * Able to be used on a profile level? If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. He laughs when I poke his nose and tries to take toys out of my hand. No. Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Any help would be greatly appreciated. Below are tips and gotchas for each report / dashboard. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. These are instructions on the types of rules you need to make. Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. Ensure the Case Reason and Type Analysis report format is SUMMARY. Billing Topics (Billing_Topics) with Payments and Reimbursements. Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! I add wrong queue to Presence Statuses but I still have the same issue. I can't figure out what this error means. Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. I am the Trailhead Baby! Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . You signed in with another tab or window. Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. I have sent screen shot of my report to rebecca@capstorm.com . This way, I can take a deeper look. not sure how to troubleshoot this tho..@_@, hmmm! Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. Any advice?Thanks in advance! 3. Did it help? Right now he' taking a nap.so I'm off to edit some reports! I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. The simple things Hey, i'm on challenge 3 and almost done. I'd try again since Trailhead had issues yesterday. How can you update it as status field is inactive dring recording procedre? If the action is missing from the page layout, it will not show up as an option in the feed. *must be completed in lightning experience*1. I have the Milestones field in the page layout too.
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