Providing the highest level of hospitality is our number one priority and Isincerely apologize for failing to meet your expectations. Rough experience. The Grand Salon can accommodate up to 550 people for a reception or 400 . I responded with the only need I had which was to have two beds. The JW Marriott Essex House features a total of 17,544 square feet of meeting space across 14 different meeting rooms. East West Coast Girl C. said: Although the attention to detail is terrific i.e. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Theres over 17,500 square feet of meetings space, as well as a 24-hour business center with copying and printing services for a fee. Is parking available at JW Marriott Essex House New York? There was no staff for the front desk, with one person and 30 people trying to check in. The hotel offers a distinctive collection of premiere suite accommodations, including the JW Terrace Suite, Central Park Terrace Suite, and Presidential Suite. This hotel was perfect - super friendly staff, loved being located right across the street from Central Park and close to 5th avenue (window) shopping! This room was like an icebox box - literally. We were given a room after a long flight that had been flooded the night before. Bed was comfortable enough, towels were nice. Run run run away!! Thank you for your feedback. The restaurant was open limited hours with limited food. M Vargas, Other at JW Marriott Essex House New York, responded to this review, Lock in the lowest price from these sites. Own or manage this property? 160 Central Park South, Midtown West, New York (NY), United States, 10019 - See map. However, all suites feature sofa beds for two additional guests. Standard amenities are decent but not outstanding for the price; they include large flat-screen TVs with premium cable channels, air-conditioning, robes, slippers, iPod docks, and minibars. The owner understood my, Becky P. said: I got the chance to stay here last fall when visiting NYC. There was no staff for the front desk, with one person and 30 people trying to check in. There, you're likely to see a mix of business travelers and vacationing families. Arrived and checked in and was sent to a room that . There were four intense hot blowers in the room blowing hot air everywhere, and yet we were given this room. JW Marriott Essex House New York offers a collection of luxury hotel suites with exquisite Art Deco design, unique furniture and terraces of views of Central Park and Manhattan. Located on 57th Street at Sixth Avenue, two blocks from Central Park, the hotel puts you within walking distance or a quick subway, New York City is a bucket-list destination thats packed with sights and experiences. +1 212-582-5100 Open for Lunch & Dinner The lady behind the front desk was very cheery but she spent at least 10 minutes to find a church. Our room was in the back and was very quiet. But there are ways to get, Youve finally decided to visit New York City, so where are you going to stay? I cant begin to describe the horrible nature of our recent stay at this hotel. This hotel is convenient to the major museums of NYC and Fifth Ave shopping. 0.1 miles from JW Marriott Essex House New York Free Wifi Visit hotel website The Ritz-Carlton New York, Central Park View Hotel 1,892 reviews 0.1 miles from JW Marriott Essex House New York Restaurant Room service Special offer Visit hotel website 2022 Hilton Club The Quin New York View Hotel 3,698 reviews The room and dcor was spectacular, the service provided to our . Review of JW Marriott Essex House New York Reviewed November 4, 2022 This is a very beautiful and clean hotel. No oversized vehicles. (I wish I did more planning because we had already bought tickets in advance) Im a little sad we didnt get to experience hotel restaurant/bar because we already had plans for both the night before and the morning after, but Im sure. For the planner, the appeal of our elegant setting, over 17,000 square feet of event space, state-of-the-art AV, catering services and versatile layouts, is immeasurable. Most of the hotels 528 rooms and suites underwent full renovations in 2017-18. We came to NYC from the UK to celebrate our daughter's significant birthday and our wedding anniversary. We still do have our Marriott platinum status. Subdued and quiet. But the most gracious reception I ever met was Hanna , very sweet and accommodating. We still do have our Marriott platinum status. Top room amenities include air conditioning, a flat screen TV, and a desk. the location is beyond fabulous. I wont even mention all the details about the valet that did not deliver our car for 45 minutes past the requested time and we requested it the night before. & The concierge breakfast buffet amenity for elite members may be about the best in the country. The hotel also offers Internet TV with high-speed access to Netflix, HuluPlus, YouTube and Pandora. COVID update: JW Marriott Essex House New York has updated their hours and services. Located 3.4 mi (5.5 km) from the airport, JW Marriott Essex House New York offers a great location, putting you within just a 10-minute walk of Central Park and Broadway. A place where pursuing your passions is not only welcomed, it's actively encouraged. No in/out privileges. JW Marriott Essex House New York 2,373 reviews #307 of 524 hotels in New York City Review Save Share 160 Central Park South, New York City, NY 10019 1 (844) 631-0595 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! The location is amazing! The JW Marriott Essex House's premier, SOUTHGATE Bar and Restaurant is named after the iconic hotel's location on the southernmost part of Central Park. Please see our partners for more details. more. Did not try the dining options but lots of great nearby restaurants, Roc_OnVaca, Thank you for taking the time to let us know about your experience while staying with us. We had a family room (a suite and connecting room), and as we notified the hotel in advance, there were games and tee-pee tents in the room. Directly opposite the hotel is Central Park,. I then had to call Essex House AGAIN and speak to someone in Accounting and ask that the email showing the refund be sent to me immediately. Set beside Central Park South in the heart of downtown, JW Marriott Essex House New York is a classic hub for enjoying the parks, theatres, boutiques, and culture of Manhattan. By the way, Destination Fee was totally worth it because it also included 2 complimentary tickets to the rink! This July was horrendous. Added another point because the staff was very friendly. Restrooms & Showers - Private bathroom, shower/tub combination, bathrobes, and slippers The JW Marriott Essex House New York proudly stands on Central Park South. What are some restaurants close to JW Marriott Essex House New York? Crowne Plaza Times Square Manhattan, an IHG Hotel. No room service. If you buy something through our links, Oyster may earn an affiliate commission. Review tags are currently only available for English language reviews. From Jamilla at check-in, to Ramon, to Omar at the restaurant, to guys at the bell desk everyone treated us like we were guests of honor there. Exclusive direct offer includes a discount and free breakfast! Finally our third room was acceptable but we had other problems. Staff was great, especially Gary who check us in. Tripadvisor performs checks on reviews. In Room Entertainment - 46-inch LCD TV, premium channels, and iPod dock. +1 212-371-7777 Open for Lunch & Dinner Dress Code: Formal Italian Marea .2 Miles Upscale Italian seafood boasting 2 Michelin stars in a fine dining atmosphere. Overall this is a nice hotel in a great location but feels like nothing special. Browse Venue prices, photos and 14 reviews, with a rating of 5.0 out of 5. . Some are sleek and elegant, with marble finishes throughout and spacious counters, while others have more basic shower/tub combos with fabric curtains. Rollaway beds are only permitted (for a fee) in larger Family Rooms and suites. Please feel free to contact me to discuss in more detail laura.burton@marriott.com Thank you. At $1000/night peak rate, you could at least upgrade the shower. I have shared your feedback with the hotel leadership team to ensure they are aware of your unpleasant experience. We love every time of the year!) Popular attractions Rockefeller Center and Broadway are located nearby. Late 4PM checkout? Fact or Fakeout: $500,000 Hotel Packages, Vegas Wedding Chapels, and More! No room service. JW Marriott Essex House New York offers its guests a full-service spa and a 24-hour fitness center. I swiped my credit card for the standard $150 security fee and proceeded to the room. Many travelers enjoy visiting The National 9/11 Memorial & Museum (4.2 miles), World Trade Center Memorial Foundation (4.2 miles), and Hamilton Park (2.1 miles). At this point I have no idea if they will even redeem my free night certificate before it expires--that's their problem, not mine. Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests. We were given a room after a long flight that had been flooded the night before. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Big mistake. That will make for some happy wedding, 160 Central Park South, New York City, New York 10019, United States, http://www.marriott.com/hotels/travel/nycex-jw-marriott-essex-house-new-york/. JW Marriott Essex House 160 Central Park S, New York, NY 10019 Units 12 Agent listings 0 Other listings $949,000 1 bd | 2 ba | 850 sqft For sale - Unit 1029 Listing by: Brown Harris Stevens $1,049,000 1 bd | 1 ba | 740 sqft For sale - Unit 1020 Listing by: Oxford Property Group $1,049,000 1 bd | 1 ba | 705 sqft For sale - Unit 1151 Real old-world charm and ambiance. Pre pandemic we traveled extensively. Central Park is outside the front door and the upper west side and midtown attractions are a short walk away. The only problemwho really wants to stand outside for, Okay, so one of the worst things ever is when youre enjoying a spa treatment but youre not actually enjoying it because all you can think about is how much time its taking and how many things are piling up on your to-do list during your rubdown. The restaurant was open limited hours with limited food. laura.burton@marriott.com. Requested a higher floor with a view months ago and we got a 3rd floor room with a view of a rooftop. Many travelers are interested in one particular factor the neighborhood. Indulge in luxury with a stay in our Central Park Terrace Suite, featuring Art Deco-inspired dcor and a spacious terrace with stunning views of Central Park. JW Signature Juice $11.00 pomegranate orange Parfait $16.00 yogurt, housemade granola Bowl of Fresh Berries $15.00 seasonal selection, mint Fresh Cut Seasonal Fruit $22.00 greek yogurt, honey Indulge Buttermilk Pancakes $23.00 whipped butter, pure maple syrup Waffle $23.00 whipped butter, seasonal berries, pure maple syrup French Toast $24.00 Pre pandemic we traveled extensively. If you would like to reach out to us with your stay information, we would gladly follow up with you to make this right. The space was large enough for our family. Bed Type and Features - Memory foam bed, a down duvet, a pillow menu, and bed sheets . When we arrived we were greeted by the wonderful staff, and at breakfast and around the hotel the staff were all super friendly and chatty too. Many have wonderful park views, but some are showing wear despite the extensive 2017 renovations (and high price tag) and overlook a wall. As of this. She reminded me of Jasmine. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I am sorry if this was missed during the booking of your reservation, we try to be as transparent as possible since we understand how important these amenities are to our most valued travelers. We hope our outlets will be reopened in time for your next visit. Here, there was nothing more than stale bagels and luke warm 'hot' food every day! I would say my expectations are high. Boasting 528 rooms and meals and board games for children, the business hotel is settled in the very heart of the city. Rooms with Macys Thanksgiving Day Parade views are available. Food was "pretty good" but not nearly worth $36 for a burger with bacon or $31 for a modest salad serving with four medium size grilled shrimp or $30+ for a pasta dish. A palpable energy pulses through the air and the massive balloons and intricate floats are even more incredible in person. We did not catch this hotel and its staff at their best. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Experience rich history and exquisite Art Deco inspired surroundings at the JW Marriott Essex House New York. laura.burton@marriott.com. I cant begin to describe the horrible nature of our recent stay at this hotel. JW Marriott's New Spa Concept Says You Can, Hotels with Views of the Macy's Thanksgiving Day Parade in New York City. In hospitality, JW Marriott Team, I was in NYC for the CNN Heroes 2022 televised show and event festivities Dec. 10-12 hosted by Jelly Ripa and Anderson Cooper. Ask KS12-Chicago about JW Marriott Essex House New York, Ask portlandmom12 about JW Marriott Essex House New York, Ask Sigler4267 about JW Marriott Essex House New York, Ask onobed about JW Marriott Essex House New York, Ask betterthanMichelin about JW Marriott Essex House New York. There are nine subway lines within two blocks of the hotel, which makes getting to other sights farther afield -- including Grand Central Terminal, the Empire State Building, and Brooklyn Bridge easy, fast, and cheap. Looking forward to staying at this hotel againVery SOON! I am so sorry to hear about your stay. Our hotel is ideally situated within walking distance of Columbus Circle, Lincoln Center and Carnegie Hall. It's a real shame that the great Marriott company has to subscribe to this nickel-and-diming of guests.DANGEROUS: slippery shower floor and no grab-bars. Beautiful and clean. (Who are we kidding? Staff was superb, as was the stay. 0.1 miles from JW Marriott Essex House New York Restaurant Room service Special offer Visit hotel website 2022 Hilton Club The Quin New York View Hotel 3,697 reviews 0.1 miles from JW Marriott Essex House New York Free Wifi Fitness center Visit hotel website 2022 Thompson Central Park New York View Hotel 242 reviews Arrived and checked in and was sent to a room that had someone else staying in it - awkward. 352 reviews of JW Marriott Essex House New York "A nice central location for a business or leisure trip to the city. We had vowed after our prior less than stellar experience that we wouldn't come back, but they had the best rate in the area, so I gave them another try. Nothing I can do. Opened in 1931, the hotel is 44 stories tall and contains 426 Art Deco-style rooms and 101 suites, as well as 147 condominium residences. Breakfast Enjoy amenities including a fitness center, PRIMP Spa and our signature on-site restaurant, SOUTHGATE Bar & Restaurant. Ask the Community Ask a question Q: Nothing I can do. Location. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. . Themore expensive Trump International Hotel and Tower New Yorkis right down the street; guests there get slightly bigger rooms but none of the Old New York ambience. We hope to welcome you back on the next trip to NYC, we have made some significant changes since Memorial Day and our increase of associates are also so happy to see our most valued guests traveling. Guest Rooms 528 Venue type Luxury hotel Ratings Northstar 4 AAA 4 Forbes Travel Guide 4 Awards Recommended by Forbes - 2019 Recommended by Forbes - 2020 Venue Highlights 3D Event Space The buffet was terrible with sub-par quality offerings yet pricey. In addition the front desk refuses to send water to the room. Picture Perfect Location The JW Marriott Essex House New York proudly stands on Central Park South. I'm so glad you asked!First, there is the "destination fee" which I prefer to refer to as the "destination rip-off". Sincerely, JW Marriott Team, Rooms May Be Refreshed But Service is Still Terrible. Bottled Water, JW Marriott Essex House - NYC. I had to make four calls and wait seven (hours) for water that was supposed to have been in my room in the first place. We are saddened to read you did not have a positive stay and hope you give us an opportunity to turn this around during your next visit to NYC. Now, wanting to dip a toe into the travel scene again, we have booked a few trips. Our problem was just a total lack of personnel or any interest in making our stay even minimally acceptable. The Hilton Conrad and Thompson Hyatt are both delightful and will get my business again after previous stays. As of 28 Dec 2022, prices found for a 1-night stay for 2 adults at JW Marriott Essex House New York on 8 Jan 2023 start from CA $510, excluding taxes and fees. For a special occasion, indulge in our rooms with terraces overlooking Central Park. Yes, pets are typically allowed, but it's always best to call ahead to confirm. Dinner. There was a marble bath but the grout was missing between some of the marble on the floor. JW Marriott Essex House New York offers a collection of luxury hotel suites with exquisite Art Deco design, unique furniture and terraces of views of Central Park and Manhattan. laura.burton@marriott.com. Bonvoy insisted the case was in Essex House's hands and there was nothing further they could do. Thank you for staying with us and for the feedback! Nearest Airport: LGA, JFK, EWR. There were no tea/coffee making facilities in the room - all this a luxury hotel! laura burton, Guest Services / Front Office at JW Marriott Essex House New York, responded to this review. My 2 night stay at JW Essex House exceeded all expectations. JW Marriott Essex House New York. If the refund does not appear on my credit card in the stated time, I will be filing a dispute with my credit card company for fraud. No room service. And on the third floor, celebrity political pollsterMark Pennwas waiting by the elevator during our visit. A historic Manhattan landmark and timeless Art-Deco classic, The Essex House, a JW Marriott Hotel, offers an unparalleled living experience. Kamilla.More. So on our first morning, we requested 2 x teas and 1 x coffee from room service - How much? Please check our partner sites when booking to verify that details are still correct. Restaurant with limited menu (no soup at all). The Essex House is more expensive than the less iconic, less well-locatedBenjamin, but it offers a similar level of luxury and also features an in-house spa. Mediterranean seafood by celebrity chef Maria Loi from Greece. The menu is mostly American. 5th Avenue and all the great shops are also walking distance, along with some of the great restaurants such as Sara Beths and Serendipity 3. This is a complimentary event but RSVP is requested: nycexreservationpackages@marriott.com. I enjoyed my short stay . Join us for signature brunch selections or after-hours drinks at the cocktail lounge. At this point, Marriott and Essex House have no excuse for this whatsoever other than sheer incompetence or willingness to defraud their customers. Mitt Romneyran by on the street outside. I was VERY surprised to see this room had a shower curtain not even glass paneling for the shower. Which languages are spoken by the staff at JW Marriott Essex House New York? Breakfast in the on-site restaurant was a complete waste of money. A luxury environment where there are always opportunities for professional growth and recognition. A computer station is on site and WiFi is free in public spaces. Furthermore condo owners are offered benefits at all JW Brand Hotels and Resorts worldwide as an exclusive offer from Marriott, the building's . I got to be woken by the prior guest's alarm set at 5:30 a.m. Gary understands the secret to the hospitality business: Make every guest feel special! The hotel also offers Internet TV equipped with high-speed access to Netflix, HuluPlus, YouTube and Pandora. The iconic, 528-room JW Marriott Essex House New York is a luxury hotel located right across the street from the southern edge of Central Park. Yes, guests have access to a fitness center, a sauna, and fitness classes during their stay. The room (2014) was ok but noisy with the aircon vents for the whole building right outside our room. This stylish urban boutique hotel in New York's Garment District is located in a historic building that was once a tea salon and hat factory. The location is just amazing - right across the street from the park. We could see the park - but our room was on the side of the building so it was more of a partial view. & The Essex House is also one of New York's go-to luxury hotels for notable names. I try to respond to the email to inform them and, shocker, mail to that account is undeliverable. Executive lounge was the most bare I have ever seen at a Marriott. There was no staff for the front desk, with one person and 30 people trying to check in. Thanks JWMEH! Modern take on an American steakhouse serving up killer steaks and fresh seafood. https://www.marriott.co.uk/hotels/maps/travel/nycex-jw-marriott-essex-house-new-york/?directPageRequest=true. JW Marriott Essex House has been classified as a New York Historical Hotel since 1931. Thanks Essex House! I don't even have AAA. We are saddened to read you did not have a memorable stay and hope you give us an opportunity to turn this around during your next visit to NYC. Needless to say, our We stayed at this hotel in January and had a great stay. With over 3,000 hotel nights in our past, this may be one of our favorite hotels worldwide.So why did I give it 96% and not 100%?
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