If a ticket was purchased through Skiddle before this date, ticket holders will be covered for imposed Covid-19 quarantine, including for events that have been rearranged. . They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc. Additionally, for events where the refunds are not offered, you may consider other options made available like selling or transferring your tickets before the event takes place. To help us process your application quickly, please share as much information with us as possible and attach supporting documents. 1999-2023 PayPal, Inc. All rights reserved. You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due . AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. Please contact the venue directly for a refund. It's available for 2 of the 3 formulas of AXA single trip insurance, but also for multi-trip insurance and student insurance. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. In some cases, you may be able to avoid certain charges by purchasing tickets directly from the venues box office. I am so upset to now know I have to provide proof of an accident (police report, auto damage), or a doctors note, in order to be refunded; what a fucking joke. How do I get my AXS Premium tickets once I complete my purchase? Click here. The ticket is valid only for the event, date, time, and seat location issued. If you bought tickets online or over the phone, you won't need to do a thing. I cannot access the Insurance company. You are urged to review all pages displayed during your completion of a purchase. Tickets for events may be sold through distribution points other than the Service, such as the venue or event organizer itself, which may have access to different tickets than are available on the Service. WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES. We will require vehicle recovery service confirmation and receipts. Plans can . (United Kingdom) If your situation does not fit within the options available, please select the 'other' option and provide full details in the box provided. Hello Reddit users, fairly new to this app and still trying to get used to it but I thought Id come on here for some advice. The document details need to meet the requirements of your Booking Refund Protection. Were very sorry for your loss and understand that this is a difficult time, however, we do require a copy of the death certificate to assess a claim. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. Please note: The account holder is liable for bank charges levied by the receiving bank. Axs Ticket Refund Insurance. All scheduled actions including, but not limited to, purchases and listing expirations will be processed approximately at the date and time specified as indicated by the Services system clock. Holder acknowledges they have no privacy expectation in connection with attendance at the Event. Travel insurance: which policies have the best covid cover? When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. Privacy Policy. who has the best covid cover for travel insurance? Remember, in order to prevent ticket misuse or to comply with any applicable requirements such as related to the ADA, our Client may at their discretion require the person purchasing tickets to be the person that uses the ticket, and therefore may require verification of identity at entry. Unfortunately, we will not be able to issue a refund on your ticket insurance. Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. The form needs to be signed and stamped by your GP and this may be chargeable to you. Breach of these terms or rules could result in the termination of your license or right to attend the event without refund. . 5 minutes isn't long enough! Help us help you quicker by coming with your mobile ticket ready to be scanned. AXS USA Reviews | Read Customer Service Reviews of www.axs.com Events & Entertainment Events & Venues Event Ticket Seller AXS USA AXS USA Reviews 5,813 Great 4.2 VERIFIED COMPANY www.axs.com Visit this website Write a review 28% Most relevant RS Roxanne Schellman 3 reviews US A day ago Kyturra and the chat function were superb! In addition to the limitations set forth in the Terms of Use, which include a mandatory arbitration provision and a class action waiver provision, the following limitations of liability apply to any purchase or sale you make through the Service and any use of a ticket issued by the Service. Please complete the section which is relevant to your application. The site owner may have set restrictions that prevent you from accessing the site. Congratulations to those who were selected to purchase tickets to Zach Bryan's Burn, Burn, Burn tour! AXS Tickets Reviews Published by AXS on 2023-02-21 Tap for tickets to see the artists and teams you love. The truth is that paying for insurance to guard against this is a waste of money. Privacy Policy. When did you become aware that you were unable to attend the Event? We do not have any legal authority to complete a purchase on your behalf, and do not act as your agent. If I have XCover ticket insurance and miss an event, can I get a refund? According to policy, you cannot successfully transfer funds from tickets you have sold until AFTER the event has passed in order to ensure that there are no cancellations of the event in the. Footer.languageSelector.ja-jp.region Some events have delivery delays or ticket printing suppression (at the request of the venue or promoter, tickets are not immediately available for delivery or collection), but you will always receive your tickets in time for your event. NEVER AGAIN! To access our helpline services, current customers must provide specific personally identifiable information that matches the current information in the account. Every time I go to buy tickets for a show and I see that the only way to get them is through AXS, my stomach drops. OH MY FUCKING GOD! Fans may consider purchasing Allianz ticket insurance at the time of purchase. Ive also heard similar stories from all of my concert going friends. All ticket prices for events that occur in Canada are stated in Canadian Dollars. Honestly this post makes me feel better though, thank you lol. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. You will be advised of any such limits during the purchase process, or by a system limitation on the number of tickets you may purchase during your online session. Thanks for signing up for the event guide! Occasionally making progress only to be timed out. I fell for the scam because I was going to be watching my sister in another city, so I figured it would be nice to have because if she doesn't feel well, or if I decide I don't actually want to go, I can cancel. The availability of tickets is subject to change. This phone number is AXS Tickets's Best Phone Number because 11,592 customers like you used this contact information over the last 18 months and gave us feedback. If you have purchased ticket protection through TicketPlan and wish to request a refund, please submit an application. What is delivery delay/ticket printing suppression? If the amount that you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on the Service or otherwise communicated to you, or if you are able to order tickets before their scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. Took about 5-6 weeks and lots of following up but did get all my money back. Click here. Finally, as a seller of tickets, you agree never to specify or include any of the following in connection with a listing on our Service: Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. Festicket, for example, has a banner on its site which says: 'Get a full refund in case you are unable to attend the event (COVID-19 coverage included) Just add it at checkout. If the event is rescheduled, we'll advise what options are available to you. But looking at the terms and conditions of Festicket's guarantee provider, Booking Protect, you'll find that you're only entitled to a refund if you or someone in your household tests positive for coronavirus - not if you're told to self-isolate, or if you can't travel due to local restrictions in your area, or if the event can't go ahead due to lockdown rules. What is AXS Premium? For online events, Holder may not download the event or otherwise record or make a copy of any portion of the event, and Holder may not use, reproduce, modify, display, publicly perform, distribute, make available, or create derivative works of any portion of an online event. You are viewing the PayPal Community Archives. Privacy Policy
To read the updated Privacy Policy, please. Any reimbursement made as a result of any knowingly incorrect statement made by me or on my behalf shall be invalid and may result in subsequent action being taken against me. Refunds for rescheduled events are up to the artist, team, venue, or promoter. Where I have submitted health data about other people, I have made those people aware of how TicketPlan will use their health data and they have explicitly consented to this. For all tickets purchased from 3 rd February 2020 Please visit XCover for full details about making a claim or an enquiry. No part of these terms of use is to be taken as an express or implied repudiation of our obligations under these pieces of legislation. There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. I realised I was too late for the standard entry tickets, as they had all sold out. (United States) Be the first to know. Ad . Performed analyses related to call center and ticket insurance costs. Occasionally, we may require that the physical ticket is sent to us. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. Please be advised we will require a copy of the death certificate to be attached. At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. Congratulations! I am supposed to submit a claim, with my email address - I can't get in. You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. Besk vr hjlpsida fr mer hjlp och support. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. If they allow it, you'll get a refund. User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36. If a buyer, seller or transferee breaches the terms of this Agreement, we may, in our discretion, cancel any listing, transfer and/or pending transaction associated with such buyer, seller or transferee. For any application we need either: the e-ticket(s) or copies of the physical ticket(s) for ticketholders. I can't go to a concert anymore, any tips to ensure i get my money back? If tickets are mailed, they will be sent to the address provided by the purchaser at the time of purchase. x, Footer.languageSelector.ja-jp.greeting You will also be responsible for paying any applicable taxes relating to your purchases. The site owner may have set restrictions that prevent you from accessing the site. Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. Booking Protect, a refund guarantee used by Festicket, says you'd need a positive test to get a refund in this situation. Information sent to the email address you provide will be deemed to be delivered to you, regardless whether you check your email, provide an incorrect address, or if the message is marked as junk or spam., Assumption of Risk, Waiver & Limitation of Liability. TicketPlan cannot be held responsible if incorrect banking details are provided. In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. If you have not received your tickets five (5) days before the event for which you purchased, please contact us at [emailprotected] or 1-888-929-7849. We understand that these things can take time, so you can apply for a refund once you have this information, even if the event has passed. Refunds for Primary Ticket purchases are not available for suspended, postponed or rescheduled events, unless offered by the Client, or ifrequired by law (however, refunds are not typically available for Resale Ticket purchases if events are suspended, postponed or rescheduled, even if offered to the original purchaser). I don't know why LiveNation pushes them, but it . Find a to ticket on Gumtree, the #1 site for Stuff for Sale classifieds ads in the UK. Please visit our help page or contact customer support for assistance. Your tickets will be delivered to you as indicated at the time of purchase, most frequently via mobile delivery to your AXS account. The Service currently accepts various credit cards, debit cards, and digital methods of payment, such as PayPal (each, a Payment Method), and Payment Methods accepted on the Service may change over time. And while some sell insurance policies that include additional coronavirus-specific cover, it's inconsistent - and in some cases a waste of money . If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. It's all a fan needs, all in one app. Kia was extremely helpful, efficient and patient with all my questions. If you elect not to consent to a search, you may be denied entry to the event without refund or other compensation. If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. If a customer does not complete their purchase, previously locked tickets and/or parking rights are released and made available for purchase. They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc.) Fast & Free job site: Nachwuchsfhrungskrfte Vertrieb fr die DEVK Regionaldirektion Region Birke job Saarbrcken, Saarland Germany, Insurance jobs Saarbrcken, Saarland, Germany. And if one of your party tests positive for coronavirus, meaning you no longer want to attend, only TicketPlan, Vista Insurance (used by Skiddle) and XCover (used by AXS) would allow you to claim for a refund. Venue/Event Specific Terms and Conditions. You should receive a confirmation after concluding your transaction. By browsing this website, you consent to the use of cookies. Most of the policies we looked at do cover you if you test positive for coronavirus and cannot attend - although only one in four (25%) people thought this would be the case. Occasionally, we receive incorrect billing or Payment Method information for an order that can delay processing and delivery. If you paid by credit card it may be possible in certain circumstances to. We need you to provide specific evidence of illness or injury for the ticket holder affected. 7299 AXS 8398 Organizations, Charitable and Social Service 8661 Organizations, Religious 4900 UtilitiesElectric, Gas, Heating Oil, Sanitary, Water 5199 Nondurable Goodsnot elsewhere classified 6300 Insurance Sales, Underwriting, and Premiums 6513 Real Estate Agents and ManagersRentals Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. Any personally-identifiable information (including, but not limited to, street address, phone numbers, or email addresses); JavaScript or any other scripting language; If we or our Client revokes any tickets, Primary Ticket and Resale Ticket listings concerning such tickets and related rights (such as parking) will be canceled. So I decided to treat myself and girlfriend to VIP tickets. We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. Upon your payment in full, you shall be entitled to the tickets you have purchased. You may also be linked to a third-party site, which is not affiliated with our Service. Please note that orders are processed only after a billing address and other billing information has been verified. AXS charged me 30% mark-up for the tickets I purchased during pre-sale then dropped the price. Reddit and its partners use cookies and similar technologies to provide you with a better experience. For more information, please see our Refund Application Thank you for visiting Ticketplan - our role is to administer the refund applications for certain, specified circumstances on behalf of our ticketing partners in line with the protection terms and conditions, which you agreed to at the point of purchase. If you have not received your tickets 3 days before your . Are you looking for comprehensive cover for Covid cancellations? Our helpline allows current and potential customers to manage/set-up their account information in any way that is permitted by the Service. If you sell or transfer tickets, you are responsible for ensuring that your transactions do not violate any applicable law, or any rules or restrictions placed on the ticket and disclosed to you at the time of purchase. Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. x. This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets or Rights without further notice to you. found at the bottom of this page. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due to local lockdown restrictions in their area, only one policy provides this cover. We do not control the number of tickets and/or other items sold on the Service or the location of seats or parking spaces that are made available for purchase. If I have Allianz ticket insurance and miss an event, can I get a refund? Shipping information, if any, is provided at checkout. All the remaining ticketing sites and insurance providers either did not respond in time or declined to comment. Terms, conditions, and exclusions apply. This seems like obviously a mistake (or price gouging) and then they refused to honor their purchase . Our sales fee will be assessed against you as the seller of any ticket(s) that are sold or offered for sale, as well as any taxes that may apply, both of which will be deducted from the transaction amount due to you. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It's all a fan needs, all in one app. Four in 10 (41%) consumers believe they will be covered if a national lockdown means the event cannot go ahead as planned, while a third (35%) assume they will be covered if the event cannot go ahead due to it taking place in a local lockdown area. Paypal said they don't have any authority to cancel it, AXS said that the event promoter has a no refund, exchange or cancellation policy. Unless otherwise stated as part of the purchase, any primary tickets (i.e. We may also impose fees and charges payable by the buyer, which will be disclosed to the buyer during the purchase process. mail Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. We can't reclaim the money and issue the refund to a new card for you. By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. Problem is I cant attend the event anymore :( so I cant get a refund. We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Official Tickets and Your Source for Live Entertainment | AXS.com With Event Ticket Insurance, if you can't attend an event for a number of reasons like covered illness, airline delays, traffic accidents and more you'll get 100% of the ticket price returned to you. XCover used by AXS had the most comprehensive cover across the categories - refunding customers in all the scenarios we looked at. If we deem, in our sole discretion, that a listing, transfer and/or transaction violates the law, this Agreement or the terms and conditions or other rules of our Client, we may cancel such listing, transfer and/or transaction. Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. Find a will ticket on Gumtree, the #1 site for . Let us know what you were doing when this page came up, plus your IP and request ID
Your ability and/or right to transfer or resell tickets may vary. ', Beware of this fake Disney+ phishing email. You have chosen AXS Mobile ID as your method of delivery for your tickets. The truth is that paying for insurance to guard against this is a waste of money. For those fans who weren't able to get tickets, we have added you to a wait list and may notify you if tickets become available. You understand that you must comply with all applicable laws associated with the sale or purchase of tickets or the use of the Service, and for complying with all applicable ticket resale laws. TicketPlan Limited are Appointed Representatives of Pier Insurance Managed Services Limited. Cookie Notice email from them: "Thank you for contacting AXS. This has enabled close to 1,000 customers to obtain full refunds since the start of the pandemic. can reveal. You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. Because almost every single time I go through them, its a battle to obtain my ticket. Yes - If customer is prevented from attending because of a government mandate, this is covered. She also helped out with another refund I needed and was so quick. I was signed in, had my confirmation code and everything, but they didnt send me the ticket. Can I get a refund for a cancelled or postponed event? All fees and charges relating to your transaction will be disclosed to you during the purchase process. Latecomers may be seated at the discretion of Client or venue. If you are a buyer of tickets on the Service (whether Primary Tickets or Resale Tickets), AXS will issue refunds in accordance with our Client's instructions (or refunds may be issued directly by our Client). What does insurance on concert tickets mean? Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event. In submitting this form, I declare that the information I am providing is true to the best of my knowledge and that I have attached all required documents for my application to be assessed. (The reference number will be emailed to you immediately following submission of the online form). found at the bottom of this page. Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). These fees and charges represent, among other things, the costs we incur in providing our goods and services to you. For travel and events affected by COVID-19, many airlines, travel suppliers, and ticket issuers are allowing for flexible changes, issuing refunds, and/or offering vouchers. a very friendly member of staff :) Date of experience: 16 February 2023. Yes - If customer is prevented from attending because of a government mandate, this is covered. I went on live chat to sort out getting refunds for postponed tickets. Please complete the online refund application form ensuring that you have uploaded all of the relevant documentation in support of your refund application, before submitting. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. Aside from TicketPlan and XCover, all other insurance and guarantee providers we looked at do not cover you if you're told to self-isolate by the NHS Test and Trace app. Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. We will notify you by email if this box office collection is required. Do you have the required supporting evidence as described above? Get many game updates, food, range will not ever able to issue a refund half your ticket insurance. Such circumstances include, but are not limited to, the following: In these instances and as part of the cancellation of any transaction, AXS reserves the right to remove any relevant sales proceeds from the Resale Ticket sellers AXS account, process a reversal of a prior funds transfer made to the seller or charge the Payment Method on file for such seller and/or cancel a pending transaction, whether for Resale Tickets or Primary Tickets.
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