Swifties, as the artist's diehard fans are known, flooded the internet this week to buy pre-sale tickets for "Eras.". Did you find it helpful? Depending on the venue, StubHub can show you a map of where each ticket's seat is. display: none !important; Q&A with David Levine, Nvidia CEO Jensen Huang on inventing new markets, 5th Berkeley Culture Conference focuses on building strong organizations in a post-pandemic world, Management strategy makes a difference in C-section rates, study finds. If youre part of its Stubs A-List program a MoviePass-type service which costs $19.95 a month for up to three movies a week the fee is considered part of the subscription and you dont pay it again. The Gator Ticket Office is located between Gates 1 and 2 on the west side of the Ben Hill Griffin Stadium. You would transfer the tickets from your Ticketmaster account to the buyer's email address. Amid all the hubbub and craze for tickets desperate fans may be excited to come across what seems like a good deal. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Not because they were considered predatorily high, or the product of an old-school monopoly getting away with whatever business practices it likes. Complete refunds for cancelled events. Anyone know how I can contact customer support for Ticketmaster? When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Should you. He encourages fans who buy tickets this way to click on the social-media profile in question and look for potential red flags, such as very few prior posts, which signals the account was likely just created. Refunds can also be requested within 72 hours of purchasing your tickets. The company declined to comment.) Having an extremely large volume allows them to lower their margins. You are allowed to sell tickets that you bought from some other ticket seller. Home; Sport; Boxing; Goodwin Promotions; A Night of Professional Championship Boxing - Fight Night 17. Here, Plaintiff affirmatively accepted the Termsincluding the arbitration agreementwhen she created her account on July 3, 2018, and, subsequently, each time she signed in to her account, and each time she purchased her tickets.. You should be able to transfer them from your Ticketmaster account. Exit/In had a string of sold-out shows recently and had to turn away groups each night, Cobb said. Among all those who made purchases, customers in the hidden-fee group bought tickets that were about 5% more expensive than those in the up-front fee group, buying more tickets on average for seats located closer to the field or the event stage. Tickets had been scheduled to go on sale to the general public Friday, Nov. 18, at 10:00 a.m. At the FTC meeting on Tuesday, the online ticketing industry insisted that it cant regulate itself, an insistence that has been backed up by its actions over the past 20 years. The exact amount of this fee varies by the event, but it can often be a significant charge when compared to the base price. Ability to get tickets without visiting box offices in person. Ticketmaster seems to be indicating the tickets are non-transferrable. display: none !important; presale offer for Capital One cardholders, Why egg prices are surging but chicken prices are falling, U.S. senators and the Tennessee attorney general, often buy up tickets from primary sellers in bulk, Ticketmaster announced Thursday afternoon that it has canceled public ticket sale plans for Taylor Swift's upcoming "The Eras Tour.". It was moderated by Michael Ostheimer, an attorney for the FTCs advertising practices division. If you're a large seller, your fees can be reduced to as low as 10%, based on how much you sell, but to make a serious dent, you'll need to be sell hundreds of thousands of dollars' worth of . Close to 7,000 people wrote to the Federal Trade Commission (FTC) during an open-comment period about online ticket sales at the end of last year. After the switch, you will enter the email address you use to access the community in order to reset your password. It hasnt even been five years since Ticketmaster settled a class action lawsuit requiring it to pay out $400 million to more than 50 million ticket buyers who were charged unexplained order processing fees and UPS delivery fees that werent actually spent on anything in particular. Problem message. Previously, it was known as the largest secondary ticket marketplace in America. Sometimes shows are not eligible for transfer until closer to the event date so you need to find that out from Ticketmaster or maybe the venue. Its supposed to be challenging. As if the way that art challenges us is by testing our abilities to make purchases on a monoliths poorly designed website. Phone service 9 AM to 9 PM on weekdays, 9 AM to 8 PM on Saturdays, and 9 AM to 6 PM on Sundays. Sometimes shows are not eligible for transfer until closer to the event date so you need to find that out from Ticketmaster or maybe the venue. Now its all about Trump. Not looking for Taylor Swift? If all tickets are purchased during the ARMY MEMBER Presale, there will not be a General Verified Fan Presale or General Onsale. "It just becomes a part of the overall economics of going to an event," Goldberg says. "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! The additional costs dont show up on StubHubs website until after youve input personal information (name, email, phone number), and then appear in small print at the bottom of the window asking for your payment information. Because the site differs from traditional retailers in that its a two-sided marketplace, with sellers who are individual users, the researchers wanted to know how the sellers responded to the price structure change. The delivery fees are determined by the venues. Search by the artist, events, or venues on the big search bar present in the front. Plain and simple, wrote TJ Platt from Arizona. We are changing the way you register and sign-in to the StubHub Community. The prices fluctuate according to the value of the tickets. You can now buy a fraction of a house. Ticketmaster has available refunds should the event be rescheduled, postponed, or cancelled. Some teams, venues, or artists put delivery delays. on tickets issued to original buyers. While the service charge is allotted to each ticket, you will be charged only once for the process of the whole order. Both of these online ticket venues have excellent customer support options and large numbers of available seats for a variety of venues. Tickets can be delivered to your home by mail. If this does not help you, the customer support team of the company is always ready to help you out anytime and anywhere, after you give them a call. All rights reserved. Not every ticket includes a facility charge. The mobile app comes with a Price Alert feature to let you know if there are new ticket deals for events or artists you're interested in. I have tried to call many times and have sent multiple emails, the event is tomorrow and I am unable to send the buyer their tickets, as well as transfer to my friends. This isn't always the case and sites like Vivid Seats and Seat Geek will have their opportunity to provide cheaper tickets as well. Why are there all these different fees, Patti-Anne? he read off of one question card (directed at Ticketmasters Patti-Anne Tarlton, an executive vice president present on the panel). They have a user-friendly website with a good user interface. Ostheimer said no, sorry, he would be using the preselected question cards. If you make a purchase through any links on this website, we may get a commission. The other half of StubHub users continued to see the all-inclusive prices. For fan-to-fan reselling rather than original venue purchasing, there are extra fees applied. Stubhub's face prices for tickets may look more expensive than Ticketmaster's, but that's because most of the fees are automatically added to the value. Nothing was even on the table. The option of reselling tickets for sold-out shows is available. There seem to be a number of inquiries about ticket sales these days, particularly for the NBA teams, although the information below is meant for any kind of ticket (Broadway shows, sports, concerts, etc.). Is that normal? Overall, the StubHub users who werent shown fees until checkout spent about 21% more on tickets and were 14% more likely to complete a purchase compared with those who saw all-inclusive prices from the start. [2022], Gametime vs StubHub: Which Is Better For You? Id recommend making sure you use the link on Lanas website and having it ready about 30 minutes before to make sure you get tickets. However, in recent years it has upgraded access to the worlds biggest ticket marketplace. I sold tickets on StubHub and when I went to transfer them on Ticketmaster and my Transfer button was grayed out. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. However, each of the services comes with its own distinct advantages. Since the pandemic, he's seen a "gargantuan amount, an absurd, crazy amount" of fraud through Facebook and other platforms. There isn't any individual resale fee on these transactions. Phone service 9 AM to 9 PM on weekdays, 9 AM to 8 PM Saturdays, and 9 AM to 6 PM Sundays. Customer service all the way to your seat, 2000-2022 StubHub. In most cases, tickets arent issued until 24 hours before the event. I cant think of a good reason to allow this practice in any country as the harm to consumers is clear from our study, Tadelis said. A place to discuss and share all matters concerning singer, Lana Del Rey. From the sellers side, 15% of the face value will be detected in the name of fees. We may earn small commission from the products mentioned in this post. This upfront-fee pricing strategy included all required fees, which generally amounted to 15% of the ticket price plus shipping and handling. The prices of tickets fluctuate and you can be charged a lot higher than the actual face value of the ticket. Not looking for Taylor Swift? Select the date of the event and tap on the option that says Find Tickets. With StubHub, "The StubHub Promise" guarantees a refund if you were sold a fraudulent ticket. However, waiting for the price to go lower can also get you zero tickets, so look out for that. The prices of tickets available on this platform differ from the actual face value of the ticket. StubHub is a ticket exchange and resale company in the United States that offers services for both buyers and sellers under a good list of categories including consoles, theatre, sports, and other live events. Reader support helps us keep our explainers free for all. I cant think of a good reason to allow this practice in any country as the harm to consumers is clear from our study. Garth Brooks Background. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. Taylor Swift with HAIM and GAYLE. You will enter your community username and new password and done! (I tested this out by pretending to buy a ticket to the Nationals Wednesday concert in Brooklyn, New York, which was advertised at $66.50, but came out to $83.88 after a $14.88 service fee and a $2.50 fulfillment fee.). If anything, we should be glad that guy in the audience managed to yell a little bit. A big concern for consumers: The secondary market has seen a "rise in fraudulent, unethical and illegal activities" like ticketing scalping and ticket touting, according to Technavio, a market researcher. Hi! Even for the buyer, searching and doing other movements on their website comes without any charges. You can enter the barcode of the ticket for them to get a hold of the important details. The deluge temporarily crashed Ticketmaster's site Tuesday and fueled hours-long wait times to buy tickets. Which among the two has an easier user interface and is easy to handle? The 2023 tour, which has 52 dates so far, sold more than 2 million tickets that day a single-day record. 3. If there are tickets you can afford, buy . So, the researchers separated out the more experienced StubHub users to see whether the sales boost from hidden-fees declines when people know theyre coming. Select the tickets you'd like to sell and click "Sell." 5. But with reselling and convenience fees, the prices for events can easily skyrocket into hundreds or even thousands of dollars. The return policy tends to be much more flexible and easy to use. Amazonand the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. Ticketmaster is an entertainment entity from America that offers sales and distribution services in many parts of the world. Note: you can edit the price you have entered or you can always delete your listing. However, few studies had examined this question at such a scale.. The guide from the brand will help you list your ticket on the website. We want to hear from you. Please list the steps on how to do this. That means you have a much better idea of what you're paying to start with. Thats just scratching the surface. The buying process of tickets on StubHub is similar to that of other ticket-selling websites. The Customer support services are open on all days but they have a certain time range they need to be reached out within. That money would go entirely to Ticketmaster. Someone in the audience stood up and yelled that they had been listening all day and would like to say something. (Meanwhile his employees make an average of around $24,000 a year). But it becomes a "buyer beware" type market, experts said. StubHub will show you a list of available tickets along with the section, row, seat number and price. Choose from the events list or search for the event through the search bar you wish to attend. Minutes later, he started to read another Please explain how a 15-dollar convenience fee is fair and trailed off. [2022], SeatGeek vs Vivid Seats: Which Is Right For You? These are asking prices, not necessarily what fans are paying to score a seat. Enter the recipient's first and last name, email address, optional note and phone number. StubHub: $128 - $155. And the events whose tickets can be ordered will be marked on the calendar of the website. You would transfer the tickets from your Ticketmaster account to the buyers email address. Thats the reason the StubHub experiment didnt work. Not looking for Taylor Swift? This suggests, Tadelis said, that the boost to sellers from drip pricing may be even bigger for infrequent consumer purchases, such as cars or homes. ET. He was quite clearly underprepared for just how much the American people hate online ticket retailers, and how dedicated they would be to slipping their vitriol into the proceedings. The prices can also vary for different locations, for different states, different days, and different timings. Sign up for the My tickets wont transfer and I have the right email (checked for spelling etc) I just get a there was. Twice a week, well send you the best Goods stories exploring what we buy, why we buy it, and why it matters. You can try reaching out to Ticketmaster and see why the tickets are greyed out. Sign in to your original ticket provider's account and find the tickets for the event you want to transfer. They are available in both Apple Store and Play Store - free of charge, of course. But that market may be full of landmines for unwary buyers, experts said. Previously there was an option to transfer and now there is not. You can also see all the fees broken down at the checkout. And it may not be clear how to differentiate the two groups. 4. You can try reaching out to Ticketmaster and see why the tickets are greyed out. By choosing I Accept, you consent to our use of cookies and other tracking technologies. Co-authors are Sarah Moshary of the University of Chicago; Kane Sweeney, former head of data science for StubHub and now of health-tech startup Mindstrong; and Thomas Blake, an economist and data scientist now with Amazon. Unable to transfer Tickets Ive sold. For Ticketmaster, the biggest selling point is a flexible return policy. You can also contribute via. [The venues] were told they would lose valuable shows if Ticketmaster was not used as a vendor, a possible violation of antitrust law.. There tend to be more extra and hidden fees applicable, particularly when it comes to fan-to-fan ticket reselling transactions. You are not required to use the same device you used to book the tickets. "Many more fans will now have. In 2010, it merged with Live Nation under the name Live Nation Entertainment.. Unlike delivery fees, Ticketmaster doesn't profit from the facility charges; all of these go directly to the vendor. The number of fees applicable in Ticketmaster varies depending on the event, pricing, and where the ticket is being purchased from. Taylor Swift with beabadoobee and Gracie Abrams. Privacy Policy. Wed Aug 09 2023 6:30 PM SoFi Stadium, Inglewood, California. Fans can also do a Google search for consumer reviews of the seller in question, which may give an indication as to whether others have suffered a scam. I have two tickets for a concert next month, but I won't be able to attend, since I have to work on that day.I tried to sell the tickets on ticketmaster, but they're non eligible for resale on the app/website.Can I still sell them here? But they typically feel reasonable: Movie tickets purchased through Fandango or through individual theater sites typically have an added convenience fee of $1.50 to $2.50, which appear legitimately used for upkeep of the system. The face value price is the one you see on the website. Members also receive discounts on parking, food and merchandise at both Truist Park and The Battery Atlanta, priority to Postseason seating and much more! Theres not much cause to celebrate a row of executives saying no, you go first to each other because nobody wants to be the first to risk some profit in exchange for better business practices. 31 uses today 4-pack ticket deals for over 15% off Score over 15% in Ticketmaster discounts when you book 4-pack tickets for you and your friends. "When there are simply no tickets available, I understand fans want to see a show, but they run risk of overpaying or running into fake tickets, scammers," said Tim Gray, CEO of Grayscale Marketing and vice president of marketing for Romeo Entertainment Group, a talent buyer and concert promoter. Tadelis noted that In June of 2019, the Canadian Competition Bureau fined Ticketmaster $4 millionplus another $500,000 for the governments investigation costsfor the ticket sellers practice of using back-end fees that mislead consumers, according to Canadian consumer protection law. "Each access code allowed the purchase of up to six tickets, meaning the 1.5 million access codes could be used to purchase up to 9 million tickets," Sterioff wrote in her original action. }, + nine = sixteen .hide-if-no-js { Not every event will include a delivery fee. Last year, discussing Ticketmasters Verified Fan program which was criticized for asking fans to buy merch in order to qualify to buy concert tickets David Marcus, an executive vice president and the head of music at Ticketmaster told me, Live entertainment, music, is emotional, and its supposed to be. In most cases, tickets arent issued until 24 hours before the event. Google Pay. Its art. Websites that incorporate hidden fees that are only revealed at checkout are making more money than they would if they chose to honestly display all fees upfront, Tadelis said. So, which of the two is trustworthy? Selling the ticket on StubHub is a quick and easy process. Some of the delivery options include: When you pay a UPS delivery fee, it might be higher than the actual cost for UPS to deliver your tickets. Ticketmaster intentionally provided codes and verified fans when it knew the available ticket inventory could not satisfy this demand.. [2022], Ticketmaster vs Vivid Seats: Which Is Better For You? 01-11-2021 06:36 AM 1 Reply The chaos led to calls from U.S. senators and the Tennessee attorney general for probes into the ticket seller's market power and sales practices. This setup allowed Tadelis and his colleagues to compare the choices made by the two groups, such as purchases and clicks towards checkout. On the website, enter the ticket details. However, their purchases dropped off much more steeply when the fees were sprung on them at checkout: They were about 45% less likely to make a purchase than those who saw the full price up front. The above set of questions and more will be answered if you have a look at the article below, containing a comparison between Ticketmaster and StubHub. With that said, you may still find yourself dealing with some additional checkout fees. There is a 15 percent charge that remains consistent regardless of your ticket price. Can I sell tickets from Ticketmaster non eligible for resale? According to a study published by the Government Accountability Office in April 2018, the average ticket fee is now 27 percent of the tickets face value, with some fees as high as 37 percent. Moreover, if you wish to do business in buying and selling tickets, it is the best destination. These days, extra fees are pretty standard in the ticket sales industry, and presumably, many users expect them. More from Personal Finance:Why egg prices are surging but chicken prices are falling3 steps to take if you lose your jobThe top 10 most-regretted college majors. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. TM previously allowed transfer (which is why I posted) and now transfer is not available. Ticketmaster has a website that is easy to use. Save my name, email, and website in this browser for the next time I comment. 24/7 live chat support. discussing Ticketmasters Verified Fan program. Both TicketMaster and StubHub have proprietary applications. Sign up for free newsletters and get more CNBC delivered to your inbox. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. Advertisement. Great, but HOW?? This is somewhat baffling, but we can intuit that Ticketmaster knows just how dedicated fans are to seeing their favorite artists, and how much they can wring out of them in that moment of high-stakes desperation. Oops. As an Amazon Associate we earn from qualifying purchases. You will enter your community username and new password and done! There is no reason to expect new visitors to a site to have correct beliefs about fees, and once they have their sights on an item, letting go of it becomes hardas scores of studies in behavioral economics have shown, Tadelis said. Now that the countrys largest promoter and venue owner and the countrys largest ticket seller are one company permitted by the Obama administrations justice department to merge in 2010 theres very little to hold these fees in check. At no point during the panel did it come up that TicketMaster has been the subject of both state and federal government scrutiny in more than one country for years because of its fees. If it were consistent, people would get used to that really fast and like knowing the price theyre going to pay. She too, suggested that the FTC could just make this a rule and save any one platform from having to go out on a limb. Learn More. Running Up That Hill Isnt the Only Track Thats Finding New Fans After Scoring a Major Placement, Unauthorized Music Usage on TikTok Can Cost Brands Big But Theres a Way to Avoid Expensive Licensing Headaches, Sync Licensing Is Evolving Now Theres a Comprehensive Analysis of the Music Industrys Most Exciting Segment, How Sync Licensing Helped Musicians Thrive When Live Music Was Paused, Kate Bush Thanks Stranger Things Fans for Giving Running Up That Hill a New Lease on Life, Bootie Brown: The West Coast Rapper Making It Big in the Music Business, Spotify Is Riddled With Fake Streams Or Is It? The New York Yankees are dumping Ticketmaster for StubHub as its ticket resale partner, in a six-and-a-half-year, $100 million deal that begins on July 15. Tap Transfer. 7 best ticket site alternatives to Ticketmaster. Save my name, email, and website in this browser for the next time I comment. This is my first time selling on Stubhub. StubHub is an eBay company that began selling and reselling event tickets in 2000. "It's capitalism at its finest, supply and demand. In other cases, a reseller may be selling you tickets they haven't even secured yet. By submitting your email, you agree to our, How ticket fees got so bad, and why they wont get better, This story is part of a group of stories called, Hailey Bieber, Selena Gomez, and the Easter egg-ification of the Hollywood feud, The Supreme Court signals that a terrifying attack on voting rights will vanish for now, Take a mental break with the newest Vox crossword. If they will be activated for transfer then list them on Stubhub with the latest possible delivery date. There's a surefire way when buying online, experts said: First, navigate to an artist's or event venue's website and click through from there for tickets. In case you were thinking if the website allows negotiation, they do not. 1. Sorry we couldn't be helpful. It's easy to see why consumers get confused: Google results for "Taylor Swift concert tickets" on Thursday afternoon brought up ads for StubHub and Vivid Seats both secondary sellers before those of Ticketmaster and Taylor Swift's own website. The standard ticket fees through Ticketmaster may include: These can quickly drive up the base price of a ticket. They'd inadvertently bought fake tickets. ViralTalky's team of content writers regularly helps write high quality content. The prices of the tickets sold at Ticketmaster will vary according to their demand on every platform. You're rolling the dice with resale tickets on other sites; only fan-to-fan resale tickets on Ticketmaster come with complete peace of mind. On the homepage of its website, you can search for the event you are looking for. To learn more or opt-out, read our Cookie Policy. The next question was about unfair fees, and how the food available for purchase near the auditorium was marked up to three times its market value, and Ostheimer did not finish reading it. Special Offers From discounts to flex tickets to fireworks, check out our current ticket offers. Ticketmaster vs Stubhub: When it comes to online booking of tickets for your favorite band or event, Ticketmaster and StubHub might be two of the leading ticket resellers jumping into your mind. [deleted] 4 yr. ago That lawsuit, originally filed in 2003 by angry Wilco and Bruce Springsteen fans, paid out anybody who had bought tickets on the Ticketmaster website between October 21, 1999 and February 27, 2013. Ability to get tickets without visiting box offices in person.