By continuing to browse the site, you agree to the use of cookies. I was just a bit disappointed with the management/check-in. This change is valid only 24 hours in advance. Discover Isla Mujeres, a fascinating island in front of Cancun, where you will find spectacular beaches, a peaceful and relaxed Mexican atmosphere, and important Maya vestiges. I was never sure he knew I was up on the balcony and that is what made his approach to his job so remarkable. Learn all the information in our Privacy Notice. Subject to availability. If you want more information about your transportation please call Customer Service. We had an opportunity to eat a meal at every restaurant at the resort with the exception of (Las Cuevas was closed) HA and Fuego. We certainly appreciate receiving your comments that the service afforded to you during your stay was the best you have ever experienced in Mxico! The staff were very friendly and the room was clean and cozy. The chart reflects the cheapest Middleton hotel for each day and each star rating category. 1.- Enter your download code. How many times can I download my photos with my download code? How do I open the ZIP file when I download multiple photographs? What kinds of clothes and shoes shall I wear? And we are going back again. Terms of use: For prices provided on this page, you need to purchase before visiting the park(s) or tour(s). The experience of living Mexican art . Discover a fantastic world with the more than 50 fantastic scenarios of Xenses, in its two circuits of activities that will take you to live a more fun reality. If you visited our Parks: foto@xcaret.com If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. She even offered advice on when to arrive at a restaurant my daughter was interested in trying, to avoid bigger crowds. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Xplor offers a seniors discount only for Mexico residents, 50% off the regular price (valid only at the Park's ticket booths, presenting an INSEN or INAPAM credential issued by the government of Mexico). Rafts through a river circuit paddling with special hand paddles. The park is set up with picture stations. Traveling on business? 4 star Suburban hotel. Xcaret Park, one of the attractions in Cancun, Playa del Carmen and Riviera Maya you must experience. Yes, we offer a special price for Quintana Roo residents, valid only at the park's ticket booths or calling to our Customer Service. Si visitaste nuestros Parques: foto@xcaret.com Si visitaste nuestros Hoteles Xcaret: fotohoteles@xcaret.com Horario de atencin: Lunes a Viernes de 09:00 a 19:00 Horas. Look for the Xelfie spots (automatic cameras) or any photographer inside the park. But when we tried to get checked in the second time, it just seemed as if Fanny was in a rush and trying to get to the next person. The photo stations are usually distinguished by colorful exteriors surrounding the photo pass camera and when guests simply scan their bracelet at these stations, a photograph is taken -- which can be later be viewed at that particular theme park or at the resort. Can I submit job credentials and/or payroll to enter as a Quintana Roo resident? It is important to bear in mind that most of our activities need constant physical efforts. The 10% discount applies on purchases made seven days in advance of your date of visit and the 15% discount on purchases made with 21 or more days in advance. The use of the Photo Pass is valid only the day of the visit, and it is not cancelable nor refundable. If you buy multiple parks, the pictures taken at the hotel are included for free. Other services (ATM, WiFi and gift shops). Sol (PEN): Visa, Mastercard, Diners and JCB. FAQs; Customer Service. Enjoy perks like free continental breakfast and free train station pick-up. If your hotel is not in the list, you can choose one of the following meeting points and Grupo Xcaret official transportation will pick you up there. Doubletree by Hilton Nashua : 2 Somerset Pkwy. However if at the end of the day there are not so many people, then, youll have the chance to re-engage in an activity. We can provide it to you if you have your purchase receipt. We wanted to know the best place to watch Mexico play in the World Cup, etc. You can purchase with a credit card or PayPal. They are encoded directly from cameras with high resolution. Access to the special ticket booth if you purchase online. Do I need to make reservations in advance or can I buy at the Parks ticket booth on my visit? Indeed, a great endorsement of our commitment to provide exemplary service to each and every guest. (1,150 reviews) "Convenient location, friendly staff, clean and affordable. Simply click on foto@xcaret.com and choose one of the options to search your photos. Play it safe and take your own photos with I would have. Nature will embrace you as you rest in one of our 900 suites designed to offer a view of paradise from any point in the room. Colombian Peso (COP): Visa, Mastercard, Diners, Discover, JCB. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. Rest areas, dressing rooms and restrooms. I will not repeat everything that has already been said. Business travelers can take advantage of the business center. You can also enjoy the rivers without swimming in other activities like Rafts or the Underground Expedition. I felt like it was paradise on earth, and I am sad that I am not sure anything else will compare to it in the future. BBQ buffet with delicious ribs (vegetarian options available). Display as a link instead, This is my happy place, my own personal paradise. Presentation of a valid ID card at our counters is mandatory. Free Cancellation. We are here to serve you and to meet all requests, questions or suggestions you may have. Yes, children from 5 to 11 years old get a 25% discount on the adult ticket price. I communicated with guest services manager, Talia, before arrival, to book our excursions and ask a few questions. Xenotes is the only tour in the Riviera Maya that takes you to visit the four types of cenotes that exist in nature: semi-open, open, ancient, and cavern. de C.V. We use own and third-party cookies to improve your experience on our website. Prices are subject to change without notice. The company is constantly expanding but they currently operate 8 adventure parks, 4 tour experiences, and 3 all-inclusive luxury hotels. Uruguayan Peso (UYU): Visa, Mastercard, Diners, Discover, JCB. Underground River Rafts of 580 yards paddling with special hand paddles. . This historic hotel's 2 restaurants, 3 bars/lounges, and gym are some of the featured amenities. Very Good 4.0 /5 Review Score More Details. The ramen at Xin Goa was excellent as was the fried rice. Schedule: Monday to Friday from 8:00 a.m. at 11:00 p.m. | Saturdays and Sundays from 8:00 a.m. at 10:00 p.m. Quintana Roo local time. There wasnt a single person with whom I interacted who didnt make me feel welcome or special.Shout out to the kayakers who landscape in the lagoon and the rock climbers who take care of the fauna on the buildings. You can also make payments via deposit or transfer at the bank branch of your choice, make payments at convenience stores of the most recognized chains by choosing "Checking" as a method of purchase or trust in the security that Paypal offers. We have lockers for two people where you can keep a backpack with all your belongings (deposit is not necessary). If I book for a specific date, can I change it afterwards? Get your Photo Pass and take home all the pictures of your experience at a special price. Where is the photo that I downloaded located? Your best memories of Xcaret Have a wonderful day visiting the Xcaret parks and spend moments full of fun. Can I pay with credit card or debit card of a person not included in the visit? Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Please see our partners for more details. Grupo Xcaret is the name of the company that owns and operates some of the best tourist attractions in Riviera Maya, Mexico. The free buses with unlimited access to the park saved us probably $1000 by itself. Does admission include transportation service? Live the adventure in the most visited zip-line park in the world, where you will glide on the highest zip-line in the Riviera Maya, swim and paddle in stalactite rivers and more. per night. This smoke-free hotel features 2 restaurants, a bar/lounge, and a gym. 17.17 mi from city center. de C.V. Xplor park is the most amazing park that will take you to enjoy adventures across the maya jungle on amphibious vehicles, swim and float in underground rivers and flying the sky on zip-lines. Packages and Xperience Passports cannot be cancelled and will not be refunded. Pasted as rich text. A number of individuals at the resort went well above any standard of service expected to be certain our vacation was perfect and I would be remiss if I didnt recognize their efforts.First- Talia, our guest services manager did an exceptional job arranging our itinerary, honoring my daughters birthday, and making sure we had a memorable experience.Roberto at La Cantina provided unbelievable service. 5th Ave 10. Children must present official ID (passport or birth certificate copy) at the park's ticket booths. When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. 2003-2023 Lexyl Travel Technologies, LLC. For more information, please consult our list of products and services found in the Price list section of our website. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. The download code is valid for 30 calendar days from the date of purchase. 1.- Enter your download code. Does the ticket include snorkel gear or should I bring my own? Swim in the 437-yard stalactite river inside ancient caves. We were swimming in an area by one of the restaurants (Las Cuevas I think?) Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. In case of amphibious, they can participate, but only an adult with driving license is allowed to drive. It was prompt and comfortable. Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. Casa del Patrn - The joy and culinary richness of Mexico will multiply with its offer of spaces and restaurants. For more information about the Experience Photo Pass, contact hxmfoto@experienciasxcaret.com.mx I would make a point to visit whatever bar Adal is tending the next time I visit. However, I just feel that the management fell a bit short on the front end of things that could have made our stay so much easier.