You can read more about how this works at https://techboomers.com/how-to-support-techboomers. Learn about careers at Cox Media Group. Events that were postponed or rescheduled won't be refunded, Fowlks said. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. The event was canceled and turned into some online-only baloney. STUBHUB APP FEATURES: FIND THE BEST EVENTS Search for events by category, your interests, or . Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. Buyers turn to credit card disputes to recoup cash. But on March 25, StubHub changed the terms of its guarantee, giving it the discretion to make a full refund or issue the 120% coupon, according to the suit. I want to assure you that StubHubs FanProtect Guarantee protects every purchase the ticket you have purchased on our site will get you into the event or we will make it right, reads the update, which is also signed by Cassidy. For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. April 7, 2020 (https://www.classaction.org/blog/stubhub-hit-with-class-action-after-pulling-fanprotect-cash-refund-promise-for-coronavirus-related-cancellations). In May 2021 - as a result of the attorney generals' investigations - StubHub reversed its decision and notified its customers that if they purchased tickets prior to March 25, 2020 and their events were cancelled, they would receive a full refund unless they elected to retain their account credits. But when it came to the current situation, it didn't honor the deal, the suit claims. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? Help us improve this article with your feedback. If you can no longer attend your event for any reason, you can sell your tickets with confidence on StubHub in just a few quick steps. As if the cancellation of sporting events and concerts wasnt enough. Use of this website signifies your agreement to our, Read more about our event cancelation policy, relist your tickets and we'll waive the sell fee. Required fields are marked *. Buyers of MLB tickets agree to the MLB Attendee Health and Safety Policies and all other terms and conditions applicable to ticket purchase and use. 07-26-2021 09:10 PM 0 Reply Alastor Backup Singer Re: Event cancelled - Seller refunds? Customerscomplained to the press andfiled lawsuits. This material may not be published, broadcast, rewritten, or redistributed. Request to speak to a Vivid Seats agent. Drake and Bradley are the favorites in the MVC mens basketball conference tournament. According to Celebrity Access, the company furloughed 67 percent of its workforce last week. Powered and implemented by FactSet. That means all of those remaining or yet-to-be-played games hang in limbo. StubHub will require you to send in the incorrect tickets and it will be at their discretion whether they issue you a full refund or offer you StubHub credit for future events. [2] "StubHub said they'd refund canceled tickets, but now they're taking that back (StubHub is here for you. . Stated performance for THIS DATE, THIS EVENT, is canceled. Buyers who attend events during the pandemic agree to comply with COVID-19 verification requirements and health and safety policies as the venue, team, or performer requires. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. No matter which option you choose, you must also send a copy to StubHub at the following address (which is different from the address where you sent the Notice of Dispute form): StubHub, Inc. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Receive a coupon for 120 percent of your original. If the buyers billing address or event is in one of 14 states with consumer laws around refund then the customer still can receive a refund. 199 Fremont Street, 4th Floor From a mall parking lot altercation to a fight with a teenager during a pickup game, these are the allegations Ja Morant is facing. It was no problem canceling New York City hotels. The answer is yes, StubHub is legal. SAN FRANCISCO, Calif. (CBS) - The ticket resale company StubHub is now offering customers cash refunds for tickets to events that were canceled during the pandemic. Wheres that guaranteed refund? StubHub is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way Feedback Buy sports, concert and theater tickets on StubHub! StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. Also, if time permits, you can simply re-sell your tickets on StubHub (see our How to Sell Tickets on StubHub tutorial) or another popular ticket resale website. If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. Suite 204 The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. At first I was skeptical after reading poor reviews, I guessed they might purchased from untrustworthy sellers. In that email, Cassidy outlines to their valued StubHub customer base that there really isnt anything to worry about when it comes to tickets they purchased. Market data provided by ICE Data Services. Consumers shouldnt have to underwrite the business problems of this company that can no longer honor the agreement they made, he said. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." Unless you want a refund)." SBNation.com. Tom Wolf, VIDEO: Man dead after 3 people start shooting outside apartment in Allegheny County, DOWNLOAD the Channel 11 News app for breaking news alerts, Pittsburgh woman missing for more than 30 years found alive in Puerto Rico, Crafton man accused of sexually assaulting 11-year-old girl at playground, Target 11 Investigates: SWAT team truck damaged, This Sewickley home is for sale for almost $5M (photos), Family of local teacher left with brain injury from car crash searching for healthcare options. / CBS New York. Overall, the website has very good customer service & refund policy. StubHub suspended that policy in March 2020, following the mass . That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. Refunds will be equal to the original purchase price. Then theres the question of the legality of the move, beyond any ethical shortcomings. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Concerts, Sporting Events Canceled Due To Pandemic August 20, 2020 / 6:06 PM / CBS New York NEW YORK (CBSNewYork) --. At the same time, consumers who had purchased approximately $5 billion annually from StubHub clamored for refunds of the tickets they had bought for shows which were postponed or cancelled as. If you are denied entry or are dismissed from the event due to your failure to comply with these policies, you will not be compensated for your order. Dial 833-228-5143. StubHub was pressing hard to get money. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. This may include details from your tickets (so be sure to keep them), or information from the event venue. With offices in Birmingham, metro-Jackson, Mississippi, and the Alabama Gulf Coast, Christian & Small focuses on the areas of litigation and business, is a member of the International Society of Primerus Law Firms, and is the only Alabama-based member firm in the Leadership Council on Legal Diversity. Receive a coupon for 120 percent of your original purchase*. No. For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. Worth to consider! It had already been disbursed to the sellers. If these are not available, you will likely get a full refund. ICE Limitations. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. Tap Tickets in the navigation bar at the bottom. What are the consequences if I dont comply with these health and safety policies? As if the cancellation of sporting events and concerts wasn't enough. The reason I bought tickets on StubHub was the guarantee. Stubhub does not have the money for refunds and recently admitted so in court. Our corporate social responsibility program is focused on education, and diversity is one of Christian & Smalls core values. If you can no longer attend the event, you can, Log in to your StubHub account and click or tap Profile then. Coupons can be applied to one or multiple StubHub. Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk, Tri-State Coronavirus Travel Advisory Quarantine List, Resources, Hotlines, Unemployment & Covering Bills, Remote Learning Tools For Parents Teaching At Home, CBS2's Dr. Max Answers Your Health Questions. Now, StubHub customers can't even get their money back, after a change in company policy amid the coronavirus pandemic. Have already received refund from credit card. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. Also, if you bought tickets on StubHub, there is a class action lawsuit underway to settle the issue on whether they have to honor refunds. Read more about event statuses. StubHubs return policy is called the FanProtect Guarantee. All Rights Reserved. If an event is cancelled and will not occur at a later date, StubHub will send the Buyer an email offering the Buyer the opportunity to return their tickets within 2 weeks in order to receive. This may include wearing a mask at all times, providing proof of your COVID-19 vaccination status, or submitting proof of a negative COVID-19 test within a certain window of time (e.g. Customers can choose to keep their credits if they like. More: Stay up to date on all of MLives coronavirus coverage. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. YouTubes privacy policy is available here and YouTubes terms of service is available here. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. At least 12 dead after winter storm slams South, Midwest, The Saturday Six: Dental device controversy, scientist's bug find and more, Indonesia fuel depot fire kills 18; more than a dozen missing, 3 children killed, 2 others wounded at Texas home, Man charged for alleged involvement in 2 transformer explosions, Nikki Haley slams potential GOP contenders, and Trump and George W. Bush, Duo of 81-year-old women plan to see the world in 80 days, Tom Sizemore, actor known for "Saving Private Ryan" and "Heat," dies at 61, Alex Murdaugh trial: What to know about the double murder case, Flu and COVID combo shots won't be ready this year, FDA official says, White House pushing Congress to pass funding to combat pandemic-related fraud, FBI chief says agency feels pandemic likely started with Chinese lab leak. The buyer will be provided a credit for 120% of the total amount originally paid or the option of a cash refund. 2020 CBS Broadcasting Inc. All Rights Reserved. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. For third party ticket resellers, it gets even more complicated. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . No problem. By attending the event, you assume all risk of exposure to COVID-19. At regular volume, we can afford to take that risk. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. If no timely response is received from StubHub regarding your Notice of Dispute form, you may then initiate an arbitration proceeding against StubHub by filing a Demand for Arbitration Consumer Arbitration Rules form with the AAA. February 16, 2021 March 13, 2020 by Brett Goldberg. College basketball conference tournament predictions: Picks for every mens league. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. Payouts delayed for events before COVID-19 shutdowns. Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. StubHub said theyd refund canceled tickets, but now theyre taking that back, The Clippers Russell Westbrook experiment is off to a terrible start. "The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHub's decision to make this move now," the company said in a statement. "If you want a refund don't accept no for an answer, because if you're entitled to one under the original agreement, you should get one," Kimmel said. Its as simple as going down to your local Magistrate Justice and filing a simple one paragraph claim - I bought these tickets, the event was canceled, I cant get a refund. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation and violations of various California consumer protection laws. wearing a mask at all times, providing proof of your COVID-19 vaccination status, submitting proof of a negative COVID-19 test within a certain period of time, etc.). | NYC Call 311, Text COVID to 692692 |NJ COVID-19 Info Hub| NJ Call 1-(800)-222-1222 or 211, Text NJCOVID to 898211 |CT Health Dept. ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ Live Updates:The latest on coronavirus in Wisconsin, Daily Digest:What you need to know about coronavirus in Wisconsin. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. If you want to receive local news alerts, please download our WPXI News App. Full buyer Terms & Conditions here. Read more about our event cancelation policy. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. If you don't, we may cancel orders and charge you as provided in our User Agreement. StubHub will cancel payment to the seller (or recover the payment if it has already been paid). * 21+ (19+ CA-ONT) (18+ NH/WY). They will offer you either 120% credit on a future ticket purchase, or give you your money back. Jackson, MS 39216 Terms at draftkings.com/sportsbook. [4] The formal name of the user agreement is StubHub Marketplace Global User Agreement, and you can find a copy of it here: https://www.stubhub.com/legal/?section=ua. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Save my name, email, and website in this browser for the next time I comment. Fax: 601.707.7913, 1 Timber Way It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. "When an event is canceled, you will receive a @StubHub coupon worth 120% of your original order. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. "It was no problem canceling flights. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. Lets pick a winner in every mens college basketball conference tournament. Log in to your StubHub account and click or tap Profile then Orders to view your event status. Amid the coronavirus pandemic, StubHub changed its refund policy. If you paid for something thats not being provided and material terms of that contract have not been met by the provider, youre entitled to your money back. Did you find it helpful? Sep 15, 2021, 1:28 PM. With the economy suffering due to COVID-19, customers want their money back, from all sides. StubHub is offering the retroactive refunds now because the live events industry is opening back up. This Rewards Cash is ready to be used right now through the Vivid . Prefer a cash refund instead? How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. The company is a registered Since its inception in 2000, StubHub has grown to become the world's largest ticket resale marketplace. Its important to know your consumer rights when you ask for a refund. But not all companies are offering refunds. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. Tel: 205.795.6588 Viagogo, a tickets marketplace, bought StubHub in February 2020. The suit says StubHub's "Fan Protect Guarantee" was a key reason customers were willing to pay premium prices and fees fortickets through the $4 billion company. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. Community Rules apply to all content you upload or otherwise submit to this site. All rights reserved. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. The complaint contains several responses to StubHub's tweet about the changed policy from angry users to show they did not consider it convenient. ", According to the suit, StubHub found itself in the current jam because it pays for tickets before events occur, "exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers.". If the event for which you bought ticket (s) was cancelled, as indicated on your Notification, you are entitled to a refund of the paid value subject to the exclusions as set forth herein, unless the Event Organizer is offering a Credit (as defined below), and you want to accept that Credit. The StubHub policy for rescheduled events is that the tickets are good for the new event and you can either attend or sell the tickets. Tel: 251.432.1600 11 investigates: Policies for getting refunds on canceled, postponed events this summer, President Donald Trump says he spoke with several families including Antwon Rose's, Next stimulus package: It could include vacation credit, second check, Man accused of damaging Pittsburgh police SUV during violent protest pleads not guilty, Ohio restaurant gives shoutout to our employee of the month: Pa. Gov. And StubHubs award-winning customer service is on standby to help with any issues or concerns. "In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. President Donald Trump says he spoke with several families including Antwon Rose's President Donald Trump says he spoke with several families including Antwon Rose's. His attorneys did not immediately return emails. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. Prefer a cash refund instead? Michigans State Emergency Operations Center is coordinating state-government resources and the response to the coronavirus spread. Sellers must tell StubHub about any seat changes and disclose any relevant health and safety requirements associated with their listing when they differentiate from the overall venue policy. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. If an event is rescheduled or postponed, your ticket will be good for the new date. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased.