If youre researching timeshare exit companies, you should be aware that there are some red flags to look out for. They said it was tax deductible. We did continue our vacation and had a great time in Cancun. We finally caved in and agreed to meet the last day that we were there. . Take action now! Ripoff Report | Sunset Group Review - Cancun, Internet (told in the presentations especially into the real estate group that they do and in an email from customer services that they buy back daily their units but havent opened their real estate offices yet?) We received our "free trip" tickets but ended up not even using them because departure times and actual trips were so limited compared to what they showed us at the airport. I specifically told the sales manager that I might not meet the 7 day cancellation by mail by the time I returned home on Friday being weekend, he gave me a number to call for cancellation by Saturday/Sunday which I did. Ocean Spa Hotel, Laguna Suites Golf and Spa, Premier Cancun Vacations and more are all part of the Sunset Group. In the presentation, they claim that the all-inclusive is for corporate weeks only, and for regular weeks they can choose whether or not to pay for the all-inclusive. We are in the same boat and now they are threating us to ruin our credit. How to get rid of Starwood Timeshare Cancellation? Very unusual procedure. http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/, I know how you feel, and it seems like this is a common problen in Mexico. And they have right of refusal if the owner tries to sell it themselves. Sunset Solutions Group Reviews, Complaints, Customer Service - Revdex.com This may also include calls and text messages to my wireless telephone numbers. 3. I decided to buy their (Ultimate Loyalty Program) package for a couple thousand. Im Michelle. zillayh@gmail.com, We are also victims of Sunset Group. As weve stated, most timeshare companies do have exit programs set upits in their best interest to help you cancel so that you dont end up filing a lawsuit or writing negative reviews online. If there is a lawsuit please let me know, I was a victim too. They refused. Additionally, we have repeatedly requested a copy of the catalog promised us so that we may exercise our additional membership privileges, but were recently informed by customer service representative Alvaro Cardena that we would not receive a catalog for as long as 90 days. They promise you everything and deliver NOTHING! If youre stuck in a Sunset Group timeshare contract, youre not alone. Case #PSC 1701479 He said they will process my deposit refund. The Better Business Bureau is an extraordinary method for checking the legitimacy of an organization. I will continue contacting appropriate websites and agencies to present and/or post my case and the ongoing issues I have with Sunset and their goal to keep our money. Mar 30, 2006. How To Get Out of a Grand Solmar Timeshare? The resort they showed us "Tres Rios", is not even listed in the contract as part of the deal. If anyone has information on contacts I would appreciate the info. Others have said that. I actually thought we had a decent price, and wanted the deal to work. It does not guarantee you any actual access to a room for any amount of time. Although this may save you money and hassle, many times these negotiation services are very expensive and there is no guarantee they will be able to help you. After 2 hours on the phone with him and looking at the web site he gave us while he was on the phone; we purchased a trip. Then told her I know they are scammers and not to bother me anymore. The fully built Sunset Gordon tower on Sunset Boulevard hasn't been occupied for three years, after a Los Angeles County Superior Court judge retroactively invalidated the project's. Hopefully one day their tactics will end, I meant they are professional scammers. Hello I was scammed too. How to get rid of Avalon Vacation Club Timeshare? We are Americas #1 Timeshare Exit Resource and we prioritize timeshare owners. Not sure who to start legal proceedings through. A lawsuit filed Tuesday in federal court argues that that rule is a "ticking time bomb" designed to tie up the current administration in bureaucratic knots. Kings Creek Plantation Timeshare Cancellation? Can You Get Rid of a Punta Pacifico, Encanto Baha Timeshare? I emailed the contract attorney that was at the meeting to inform him of our decision to cancel and if I sent an email was it legal and he said it was and there would not be a problem. you paid 22 275, how many weeks and were you non the platimun plan? An accreditation and positive rating with the BBB, The organization has been around for a considerable length of time, A real office address rather than only a PO box. Travel & Vacations. . 1. I have evidence showing the lies and how Sunset promotes its memberhsip. One common complaint against Sunset Group is that they make it very difficult to cancel your membership. How to Get Out of a Capital Vacations Timeshare? By continuing well assume youre on board with our privacy policy. Our goal is to make it simpler for you to explore your options. this is a site in teh USA who says they files a case. And every deal included the $1000 per week maintenance fee and $99/perday/person to come to the resort which is no deal considering that is 2x the amount I pay by NOT being a member of the club. The Utah State Archives is the repository for many judicial/court records, including the Utah State Supreme Court and many county district courts. Im praying one day there will be a law suit against them. Weigh the pros and cons carefully before making a decision. The summons is a notice served on a person to let them know that a complaint or petition has been filed against them. For example, they may tell you that the resort is about to be sold and if you dont buy a timeshare now, youll never be able to come back. Hire a Legitimate Timeshare Exit Company. That said, until there is any official news of a class action lawsuit, we would encourage you to seek out alternative routes to getting compensated for the time and money youve invested in your timeshare with Sunset Group. These cookies will be stored in your browser only with your consent. On the off chance that youre keen on finding a timeshare exit organization that wont scam you, read over our homepage. Membership in RCI is extra and you have to pay that yourself if you want to trade any of your time at another resort. Since I was not conned into buying the travel package, I can not confirm that each of those properties are complicit with this apparent scam. http://www.timesharescam.com/, Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it. I'd rather just pay for the SUV rental and enjoy my vacation. It all started the moment we stepped off of the airplane in Cancun, Mexico. How To Get Out of a Timeshare with Grandview Las Vegas? I have a duplicate copy of that . 5 minutes of your time could help you resolve this nightmare once and for all. You can explore this all the more effectively by reading past timeshare exit reviews. Sunset World Resorts & Vacation Experiences. This was in March and up until this day they still haven't paid our membership to Ice Gallery. They have an office in Miami - which they do business from there. You also have the option to opt-out of these cookies. At the airport they offered us nice rental SUV for the whole week for $99 if we would tour the "hotel". If something in the agreement doesnt seem right, take some time to investigate what the true deal is and if its actually beneficial for you. The lawsuit was seeking refunds for all people who had purchased a Sunset Group timeshare. How To Cancel a Vacation Village Timeshare? These specialized businesses are designed to help get you out of your contract, usually for a fee. 3. All things considered, until there is any authority fresh insight about a legal claim, we would urge you to search out elective courses to getting made up for the time and cash youve put resources into your timeshare with Sunset Group. Sunset World Resorts & Vacation Experiences - Complaints Board The document they show is a complete fake. After all, they claimed it only went up in value and I was willing to agree in-writing to sell it back to them AT-COST if I ever decided I didn't want it. We recommend you contact your timeshare company before working with a timeshare exit company. As multiple issues became apparent with our contract, we referred back to pages 5-6 regarding clauses 12, 13 and 14 that paraphrased states "Failure on the part of the "Promoter" to provide the service means the penalty is then that the "Promoter" is obliged to reimburse all amounts paid by the "Member" for the undelivered services. The initial contact who pose in FB as a supervisor in a Cancun resort blasted me with abusive text for not pursuing the offer. If they try to weasel their way out of using one, that should be an immediate cause for concern. That was enough though. There was one sign that a possible claim might be recorded by lawyer Mitchell Sussman. You mean to tell me that I was suppose to sit in my hotel room reading documents during my vacation. Well! so we just put down a deposit and told that we have 5 days to cancel. But the highest success rate weve seen is when owners hire a reputable timeshare exit company. In one lawsuit, a class-action was filed against Sunset World Resorts & Vacation Experiences, alleging that the company engaged in "bait and switch" tactics. Despite the fact that they practice things like this, it is feasible to discover a reputable timeshare release business with a track record of success in freeing consumers from their contracts. Necessary cookies are absolutely essential for the website to function properly. Ripoff Report | sunset group complaints, reviews, scams, lawsuits and Read the fine print and make sure everything in the contract lines up with what you agreed to before giving away any money. They would not allow us to roam the facility or talk to any of the guests. This website exists because there are so many scams in the industry, and we wanted to make it easier for you to locate alternatives. On September 5, 2007, we notified Patricio Muldowney, a sales manager at Sunset Fishermens, of our intention to exercise our rights and cancel our contract within the 5 working days provided under Article 56 of Mexican Federal Consumer Protection law. We will not pay anymore maintenance fees and will not return to any Sunset Property. Try Profeco, and don't take no for an answer. We kept telling them that we had some place to go and were late and we needed to leave. I'll keep you posted on how it turns out for us, but so far it is not looking good! Same happened to me in Playa del Carmen. Everything said was identical, currently arguing with them to cancel the contract. 1. One of the primary reasons owners need to dispose of their timeshares is a result of high-pressure sales strategies utilized by the developers. There are other, more trustworthy organizations out there that can assist you with dropping your timeshare contract. Many customers on different message boards, that were unsatisfied with Sunset Groupsuch as ComplaintsBoard and RedWeekwere approached by a timeshare exit company called Mexican Timeshare Solutions. www.sunsetscam.com in our case we were threatened with original contract items to be removed by Sunset head office if we did not buy into the real estate group of the resort. This enticed us to purchase since we have tried to sell this timeshare in the U.S. with no success. Billing discrepancies of not charging the biennial maintenance fee when they had the credit card info on file and were charging monthly payments and then charging us a late fee. The second most common complaint is that Sunset Group uses high-pressure sales tactics. We review timeshare exit companies so owners can make an informed decision. Thanks. And I also check my contract and nothing in the contract that says they will buy my weeks so I know they just wanna scam me. This review was chosen algorithmically as the most valued customer feedback. I also almost got scam by Sunset World too . If there is a lawsuit, let me know guys, I was a victim too. They presented a vacation package that was so outrageously priced for two people our age that we felt quite certain that we could just turn this down and be on our way. After spending the entire day there with these pushy salespeople we finally agreed to purchase one of the packages. They said that they needed some business write offs for their firm. In a class action lawsuit, if the plaintiff wins the case, then everyone who is involved in the class action is entitled to compensation. Cancel a Hilton Grand Vacations Timeshare? If you pressure them. Sunset Beach Group review: Scam. If you regret purchasing your Sunset Group timeshare contract, youre not the only one. By not allowing us to exercise our rights to cancel our contract within the time period set by Mexican law, Jose Luis Hernandez, Patricio Muldowney, Alvaro Cardena, Rosalie Silva, Jennifer Snyder, and other participating members of the Sales, Marketing, Management, and Legal staff employed by Sunset Fishermens violated Mexican law and committed fraud. We have the same story as you. Answering a Complaint or Petition Article 99.- The purpose of rehabilitation is to reinstate the person sentenced in civil rights, Write a review Sign in. 15 Steps on How to Cancel a Timeshare Contract? You can also try to sell your timeshare on your own. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. There sat another lady who showed us where our hotel was for the week and gave us a map of the area. The company states it offers a real no up-front fee escrow option, so they don't get paid until you get your official release. It was very uncomfortable going back and forth with people that I caught in lie after lie, and half-truths, all day especially since we felt "captive". We would caution against working with Mexican Timeshare Solutions, as they have been known to scam people who are already taken advantage of by Sunset Group. Sunset Group refuses to comply with Mexican law and refund my money, in January 2023 I stayed at one of their resorts (Ocean Spa Resort, Cancun) as part of our vacation deal we had to go to a sales presentation at one of their nicer resorts. The company is owned by RCI and has timeshares in some of the most desirable vacation destinations. Is there any legal action being taken against the Sunset Group? Ripoff Report | The Sunset Group -The Royal Review - Cancun, Mexico Cant wait for a law suit. We were told that we had time to cancel if we changed our minds so that made us feel somewhat better. We have NEVER even gotten a chance to use this timeshare so we decided to try the "buy back" option. We are also being told that even if we do get approved to cancel that we will not be credited our 25% deposit which is over $3, 500. How To Cancel Royal Holiday Club Timeshare? Another thing to keep in mind is that anything that sounds too good to be true probably is. They refuse. If youre interested in finding a timeshare exit company that wont scam you, take a look at our homepage. This turned out to be a Big Mistake! These lawsuits are often complex and can take years to resolve, but you may be able to get your money back if the lawsuit is successful. However, we were unable to discover anything online relating to pending litigation against Sunset Group. Submit a complaint and get your issue resolved. Share this info with your general attorney, the Federal Trade Commsision, the Consulate of Canada and USA in Cancn as well as any government agency that you believe might be interested in putting pressure in the Mexican Government to stop these companies from scamming more honest people. i wonder is there is a law firm willing to undertake one? Sunset Group, also called Sunset Hotel Group and Sunset World, owns timeshares in Mexico at places like Cancun and Riviera Maya. Janet in Vancouver. Many dissatisfied customers have shared their bad experiences with the company online, and numerous class action lawsuits have been filed against the company over the years. Sue me [censored]es! Their goal is to make your vacation as enjoyable as possible so that you can come back year after year. So would I Earl. After this threat of not issuing a refund, I filed a dispute claim to my credit card visa and submit all the documents that were needed including the cancellation letter that I handed to them .. A scam is an illegal scheme designed to cheat you out of your money. After signing all of the paperwork, they did return to us our $40 deposit that we had paid at the airport as well as the cab fare of $24 that they promised. At that point though I had caught them in so many lies and fraudulent claims that I just kept saying NO NO NO. A quick Google search shows that Mexican Timeshare Solutions practices fit right into those we consider shady and less than trustworthy. We discovered tons of Timeshare Compliance reviews validating these services. We couldn't extend a stay (at our cost) ouside of the proscribed 7 days. We purchased the membership in 2008 for Tres Rios cancun and went to the resort for the first time this year. This dropped to around 38 thousand when we were told they would purchase a U.S. timeshare we had for 30 thousand dollars. We were at this so called "90 minute presentation" for the entire day, almost 8 hours! While its not easy to find information on how to get out of a Sunset Group timeshare, it is possible, and you have options. Never spoke to them before. Our team couldnt find any proof that Sunset Group offers an official exit program. Promotoria Sunset Group Timeshare Owners Lawsuit We were able to get our contract cancelled and $1, 000 of our $14, 000 back. They request upfront fees for their services from the get-go. The first offer to purchase was around 68 thousand dollars. Historical Court Records (more than 50 years old). Sunset Lounge lawsuit heads to court while venue continues to sit empty Be sure to document everything and consult an attorney if you have any questions along the way. Jan 06, 2019 4:36 pm EST. 2. In reality, all-inclusive is mandatory for usage at all their Cancun locations. Got a bill from Meridian Financial Services, Inc - DEBT COLLECTOR for $26, 307 yesterday.I am currently a victim of SUNSET WORLD RESORTS TIMESHARE fraud. They started out at $300K for 4 weeks, plus you pay $99/per person per day every time you come, plus $1000 per year per week maintenance fees. About one year ago my husband and I had a phone call from a man who was selling a time share in Cancun. Have you ever thought of a class action suit or is that possible for an American citizen to file a class action in Mexico? Please contact me at zillayh@gmail.com. Hi! We wanted to leave several times, telling them that we were not interested but they wouldn't back off! If youre set on going the DIY route, know that it will likely be a long and difficult process. Timeshare exit companies attempt to absolve you of your timeshare contract by talking with the resort on your behalf. I wish I had done some research about them. Consumer complaints and reviews about Sunset World Resorts & Vacation Experiences. Its not uncommon for people to feel like they were misled or deceived during the purchase process, and this can lead to a lawsuit. Sunset Solutions Group LLC | Better Business Bureau Profile For example, you could sell your timeshare privately on a resale website. While staying at the all-inclusive hotel we booked in cash only cost about $1000 for the whole week for the two of us. Mr. Hernandez told us at that time that we could not cancel our contract, and he refused to accept our cancellation, either orally or in writing. then they wanted to combine 2 contracts in 2018 into one and sell us more perks. I insisted on reading a sample contract under the guise of, if I like it I'll sign. Despite the fact that Sunset Group timeshare exit scams exist, it is still possible to find a reputable company with a track record of success in freeing consumers from their contracts. "You get a detailed email after paying for the package, there will be a link where you can make your payment". One common complaint against Sunset Group is that they make it very difficult to cancel your membership. Search. We would alert against working with companies that have been known to scam individuals. 1 of Membership Purchase Agreement shows balance financed as $9, 815.00, however Amortization schedule, pg. #5. The initial contact person posted on FB that she is a supervisor in a Cancun Resorts and she wants to sell her vacation. i personally would beg to differ. Things like, you must be a married couple, must bring a credit card, must stay for the whole presentation. Two of the biggest warning signs are if a company asks for payment upfront, or if they cold-call potential customers. Of course they continue to respond with the "we are not interested at this time" for the past 2 years. I asked for the details of multiple travel destinations package. This was also to be used for rental purposes to provide rental income for our timeshare as an investment. We are Americas #1 Timeshare Exit Resource. How to get rid of a Mayan Palace Timeshare? Search. I am okay to take the 'hit' with collections, but did you make any more payments? Legitimate Companies that Buy Timeshares? These claims charge that the organization utilizes tricky sales tactics, distorted the details of the timeshare understanding. By providing my contact information and clicking submit, I am giving MyTimeshareExitReviews.com and its partners permission to contact me about this and other future offers using the information provided. Business Profile Sunset Solutions Group LLC Collections Agencies Contact Information 200 E Arrowhead Dr Ste 5 Charlotte, NC 28213-6465 Visit Website (980) 938-5562 12 10 complaints closed in. 77500. I then noticed this same lady signaling another worker to direct us to one of the many kiosk type desks set up in the airport lobby. 1. jeannette in Canada, refer to my post to CHELLE E28 RE: Article 99 of FEDERAL CONSUMER PROTECTION Mexico YOUR PERSONAL INFORMATION IS SECURE. You can try to sell your timeshare or give it back to the company, but these are often difficult and time-consuming processes. Charging our credit card for the monthly finance fee after we had contacted Sunset and told them specifically they were no longer authorized to debit payments from our card (late 2009). I acknowledge that this consent may only be revoked by email notification to info@timeshareexitadvice.com. i would love to find even a class action suit which i can cite when attempting to get out of our contracts because all the stories are similar. But the contract actually lists only 7 months out of the year that we are allowed to use our "week". They can choose to use some weeks and rent others so that they have free vacations, or rent them all so that they can pay off their membership quicker. Thank you for your time and if anyone has any further suggestion regarding how to solve this, please let me know. Do not allow yourself to be cheated by companies that have not yet succeeded in helping their clients break free from timeshare captivity. Thanks. Has anyone successful stopped paying maintenance fees? Unfortunately, the stay there started off with a sales pitch to upgrade to this destination. Sunset neighbors sue over contentious affordable housing project Has anyone had succes contacting a lawyer or another company to get out of their timeshare? The combined costs was equal to or greater than what was being offer. I am so furious right now AND IT SPOILS ALL THE 15 YEARS OF GOING TO SUNSET FISHERMEN! On August 31, 2007, my wife and I attended a sales presentation at Sunset Fishermens Village in Playacar. How to Get Rid of Garza Blanca Timeshare ? We are seeking an immediate cancellation of our membership, and an immediate refund of all monies paid, for the following reasons: Sunset World Group is a family-owned Mexican company and a leader in the hospitality industry, offering authentic and unforgettable vacation experiences in Cancun and the Riviera Maya. We contacted the Mexican Embassy in Canada who told us Ill help you and guess what we never heard back. In addition to the fraudulent timeshare contract fee (discrepancies noted below) we were also required to pay an additional fee of $549 to Resorts International Marketing Corp. for exchange purposes and for Sunset to use first several years worth of weeks as credit towards contract fee. They kept us there for almost 4 hours pressuring us to upgrade our contract to receive extra weeks and other privileges. If youre thinking about purchasing a Sunset Group timeshare, you should be aware of all of these complaints and issues. Unfortunately, almost every timeshare exit company promises to do the same thing. You will speak with two reps who tell you that they are giving a .
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