When I tried to cancel, I called my local Regus office at 7545 Irvine Center Drive. Trustpilot is assessing this review in accordance with our flagging process. We greatly value your business and want to maintain a positive working relationship so Id like to investigate further for you but youve posted anonymously. Not only they refuse to return my deposits they also threaten me with lawsuit Interested in a product or service at this location? Any that you do not require can be opted out through your online account. As far as the payment is concerned, it has been made in full. When I called the number to sort things out, the number was disconnected. Since Hannah is a lawyer, this is not the first question she asks, because she already knew in her case that the answer was yes. They are doing it on purpose so they will have excuses of not giving back your deposits, Tip for consumers:Dont ever stay with them due to their dishonest business practices. Find another option. If the answer is yes, then, according to this article, Regus could probably terminate the lease immediately, and Hannah would still be required to pay the remaining $3,861 due under that lease. I didn't know if the transaction actually went through. As a result, your current term will end on 31st December 2022. Also they thretaten u with debt collector and give all ur personal data for them. Here are 8 tips for writing great reviews. Its important to think of the business you are trying to end your term without proper notification. Search for participating airport lounges and eateries here . Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit. This could be due to your account details needing to be updated. This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. 370 resolved 164 unresolved File a complaint to Regus Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. As a member, you join a thriving, collaborative community of like-minded professionals, with opportunities to make new connections wherever your business takes you. If you need further support, please feel free to contact our team member who is in touch with you. thank you. Save my name, email, and website in this browser for the next time I comment. Here is a simple format for writing this letter , To, Please email me at Lorraine.brule@regus.com with your company name and details. As a Community Sales Manager, you'll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. My expressed intention was to rent space for 1 month and for a quoted price of $650. Prestige: US$399/year, includes unlimited visits with guests charged at US$31pp. Only pay for the services you need and access workspaces when required. Horrible Customer Service and Billing Practices! Sandra Melody Dont believe them they are massive frauds. Today I haven't visited a Regus office in over two years yet the bills keep coming. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. Regus offers flexible, high-quality and relatively inexpensive office space. As far as the payment is concerned, it has been made in full. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. The company left an official comment on this complaint. I have been transferred to a new location. Avoid at all costs. In the next paragraph, you should ask the authority for confirmation of cancellation. I would not recommend thia company. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Doing so will take you to a sign-in page. If you have been overcharged, we would never refuse to refund the money; if a charge has been credited and there is a balance to refund then naturally we will refund it. We continue to pay every cent owing, but are delivered sub-par for what we are paying for. Again, I was given no information about the impossibility of terminating this agreement until the end of 2022. How do you update your credit card details? You can call, but they don't know what's going on and have little to no authority to fix the issue. Is it through the same avenue as mentioned in this guide? For spaces: Go to www.spacesworks.com/feedback and click the I want to report a problem button. i made an account a day ago and i tried contacting them to cancel my account. I have been transferred to a new location. Head of Customer Services. Hi Vladyslav, Yes, we do get it back, however for a small business this is substantial amount. Nice offices and friendly people. I wish I never did business with this company. Once they sell you something that will be the end of you being treated as a valued customer. Please fill in your details and a member of our team will contact you shortly. Choose your new virtual address now and build your own plan with mail forwarding and call answering services available. This is to inform you that, unfortunately, I would have to cancel my membership with your club. Hi Frank, Im sorry that you feel this way. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Regus helps businesses find and create the right workplace for their people. We have received good reviews about our website and online app which allows our customers to purchase our products and access their accounts on the go. If your home club is open, your best source of billing or membership information is to contact them directly . A Regus member`s ability to benefit from membership is compromised when Regus rents the same space to too many people. Best regards, Date of experience: February 19, 2023. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Were sorry you had this experience and would love to help. Due to covid, my business is shifting almost solely to an online service and I no longer need the office. Our global network of workplaces allows you to work wherever you are close to customers, partners, suppliers or at home. Case reference number: C-6953809-Z0V3 Call us Buy now This is also very unfair as we are paying for an office that we are not using because of the heating. We have received great feedback about the quality of our service, and I apologise if youve experienced any delay in hearing back from the team. I would love to help further but havent been able to identify your account. Submit a complaint and get your issue resolved. They will claim that the contract states these charges are non-disputable and non-refundable, however when asked to cite the exact section with those words, the reps fail to do so. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Hi Dr. Carrie Jaffe, thank you for getting in touch. Id like to be able to help but havent been able to identify your account. However when I went to check out online, their web site went blank. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. Blue membership is free and includes only the discounts. The process is anything but"efficient, ""simple, "or even clear. 2.3. Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. You purchased your Virtual Office package online and chose a 6 month term; not a month-to-month agreement as you have stated. They automatically renew your lease without your consent and when u want to leave, they wont return ur deposits. With office and coworking membership, can I keep using the same private office for consecutive days? The pandemic should not effect anyone in the medical field with the use of masks and vaccinations. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Beautifully designed coworking spaces to help facilitate new connections. Just terrible management at Regus. Michelle Spire Moreover, forthwith please remove my name from all the associated records too. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. This company responds to reviews on average within 3 days. You can check these emails in the Account > Documents section of your online account. This may sound like a Debbie-Downer analogy to you, but you have to remember that Regus rents space to business owners who are likely to depend entirely on their business for a living. Accounting and bogus charges in lieu and place of diligent customer service, Arrowhead Promotion & Fulfillment Co. [APFCO], Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. If you could please email me at Michelle.spire@regus.com with your company details Ill ensure you are contacted as a matter of urgency. * All prices shown are valid at the time of inquiry, based on 24-month contracts. The furniture they provided had locks on some of them and the staff had no idea where the keys were. That price is per person per visit, but it seems like a guest does not actually have a membership themselves: Also worth noting that they do seem to have made a purchase authorisation on my card (29.03 at current exchange rates) via Stripe. Assistant Global Customer Service at Regus. Eventually, Regus members sign a lease, and if you really dive into that contract, you`ll find that it seems pretty one-sided, maybe even unfair, in Regus` favor, of course. I would love the opportunity to help further but havent been able to identify your account. Ending your membership is a simple process: You should log into your Regus account and click on Accounts > Products > End Agreement. hbbd``b`$[A`$ ~KD 4k%$ =@Pd[q@Sb``Jg
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STAY AWAY FROM REGUS, Join Regus if you want to lose your money. * All prices quoted are valid at the time of application, based on 24-month contracts. Guide to the DragonPass lounge membership program. *T&Cs apply. Should you want to discuss the situation and/or have any other questions, I am here for you; you have my details. I have offered all kinds of mitigation but in all that time no one has come back with a firm proposal. Make it brief, not elaborate. This has resulted in our staff not coming into work because of unfavourable working conditions. In conclusion, careful when u sign with regus. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Membership Cancellation Letter Template Format Sample & Example. I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. And again, there is simply no legitimate reason for this. due to insufficient funds. The app makes it easy for you to do business, allowing you to manage your account and bookings all in one place. Share your photos and videos with others to prove the truth of your words. However, DragonPass offers the ability to buy single passes for certain lounges without needing to be a member. So, I would like to request you to cancel my membership with you kindly. Our customers satisfaction is our priority. they charged me twice and theyre being difficult.. please help. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This could work out to be cheaper than going through DragonPass or through buying access at the lounge directly, depending on the operator and its policies. The payments have since been sent to . Other than your monthly virtual office fees you were charged for mail forwarding, I apologize that this preference was not removed by your centre team before the charge was raised but it was immediately credited back to your account at the request of your centre team. I entered card for both. One such way weve used before, is going through the Gourmet Society x DragonPass portal. If you sign up on monthly then it should remain on a monthly plan. While writing from his hometown of Perth, Brandon is always looking ahead for the next big trip to book with points. Pricing and eligibility depends on the lounge operator. These emails include detailed information on prices, terms and the option of ending the agreement if you no longer require our services. I await their reply. So when it"s important for them to sell you, there is a person to speak with. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. As you rightly pointed out we ask that our customers request their retainer refund through their online accounts, and we will ask you to go through some security steps as part of our fraud-prevention policy. I would like you to please confirm the receipt of the letter and the cancellation. i want to cancel they said i cannot. Their automated system was charging me for a service their system just added to my account. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Hi Legend, I understand that youre disappointed, and I sincerely apologise for the inconvenience caused. We have a team of specialists available 24/7 to help you find the best solution for your business. It then states that you must provide this written notice at least three months before that end date. Coffee/Tea - $35 per month I understand that youre disappointed, and Id like to help. On the other hand, this lease does not prevent Regus from suing the member unless it stops terminating the agreement by not making the agreed payments. I would like to request you to cancel my membership with you kindly. **Carry out day-to-day business activities in an equipped private THINKPOD office available for the day. You can start your agreement on any day of the month. 205 0 obj
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Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. Is calling them the only way to do this or is there a way to do it online or via the app? The same goes for if you run out of free visits on the Classic or Preferential plans, and continue to access lounges yourself. Kiran, the second customer service person wrote (12/26/21),"We take renewals very seriously and great care in communicating how the process works. from: 0 per person, full month 0 per person, 5 days a month 0 per person, 10 days a month Enquire now Buy now The perks of a coworking membership. The temperatures in our office are 31 degrees and up everyday for the last few months. They are thieves and scammers! At this point, we told Regus that we wanted to terminate our lease for the office because we could not use it for the purposes we had specified and was therefore unnecessary for us. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. But one week passed without update about a new location, and then an email came that the contract was cancelled retroactively. DO NOT BE FOOLED BY UPFRONT LOW PRICING. Your agreement clearly states it doesnt come to an end by itself and the cancellation policy is written in block capitals in its terms. Our invoices are payable no later than on the 15th day of the month. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Work from a private office by the day or for 5, 10, or unlimited days a month. This company hates its customers, and treats them with destain. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. I have never experienced such horrible customer service! Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. The quality of Regus office space is good and available services/appliances were reliable. I understand and appreciate that youre disappointed, and would really like to help. Hi Shannon, 2023 Trustpilot, Inc. All rights reserved. And while that hasn`t happened here, the fact is that unilateral treaties like this seem to make it possible. You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. A centre closure can be a frustrating experience for customers and its something we try to avoid wherever possible. Hi Andrew, at least on my Regus account I am not required to have card details entered. Required fields are marked *. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. You can reach out to them by raising a query via the online account (help section). If your home club is closed, please contact our member services department. We have never had a late payment in the 7 years we have been there, which accounts for nothing. This was sent to the email address we have on file, which you can review and amend at any time by logging in to your online account. Hi Jody, Our virtual offices are available in every major town and city worldwide, so you can represent your business professionally and maximize every opportunity. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. In the next paragraph, you should ask the authority for confirmation of cancellation. For clarity, you were also charged a retainer top up. We use cookies to improve your experience and deliver personalised content. The answer is: it depends who you ask. If we . We also expect DragonPass members will be able to access the new Aspire Lounges located in Perth, as well as later in Sydney, Melbourne and Brisbane. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. Hi Hongxu, Michelle Spire No customer service, no support, hang up phonecalls,, no email reaction The prices for lounges vary, starting from $14 USD in many Chinese cities to $35 USD in Singapore and Seoul, $40 USD in Dubai and LA, right up to a ridiculous $85 USD in Doha. Unfortunately not. Or you can upgrade at any time. I signed up less than 30 days ago, and it's been nothing but problems, being charged hundreds of dollars in fees for no reason and when I tried cancelling I was told I'm locked in for two years! Can't believe these thieves are still in business/. Best regards,Michelle Spire. Just happened to me when I signed up. Again, there is no information in either the Agreement or the Terms about terminating after the automatic renewal date. Whilst moving is not something you were planning on doing, we often find that leveraging the vast amount of workspace that we manage in Illinois can help us locate an even better workplace for your needs. This company bills you for services you do not use. Absolutely unacceptable behavior. It's rare that anyone would want to cancel their Member Benefits, but it's very easy to do; you can cancel in 4 easy steps. Just drop in to a location of your choice whenever you need a place to work. My membership number is XXX-0000-11111-0000. Im sorry if you felt the need to escalate this. Hannah in California Please go to www.regus.com/feedback and click the I want to report a problem button. Note that the reason Hannah wanted to get out of her Regus contract prematurely was because her company was suffering from the fact that Regus wasn`t able to give her what she had paid for exactly why we imagined that most people who had had bad experiences with Regus had done so. It is also worth checking that our emails are not landing in your spam folder. They are responsive, cancellation and refund policy makes sense, and will cost you between 5 and 2 times less than Regus. DO NOT give them your payment info, DO NOT sign with them. The company left an official comment to this complaint. There is non existent customer service department. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. What actually are you reasons? Besides, the facilities provided by you are also impeccable. Such companies should not exist. If you're after a traditional lounge membership post-COVID, then DragonPass has three options: Classic: US$99/year, includes 1 visit, then US$31pp (A$42) thereafter. We are in the middle of a pandemic in which both our economy and our way of life have changed, and corporations everywhere have had to make unexpected accommodations. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. 2.3.2. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Dear Ms/Mr {Name of the Recipient}, Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. A member of my team has contacted you directly and you are free to contact me directly at Lorraine.brule@regus.com if you would like further clarification on these points. We found a responsible person where we inform her about the problem. Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)? From,Keefe Sellers666 Iaculis St.Woodruff SC 49854(468) 353-2641, To,Melvin Porter599 Curabitur Rd.Bandera South Dakota 54344. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do.
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