'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. 3.4 Indemnity. One Direction Tour 2023. Ticket marketplace platform Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events booked through the pandemic. If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. According to the Ticketmaster website, all shows have been cancelled which included dates in Manchester and Paris this month. I have requested an SAR and proof that the event organizer did not canceled and they still want send me nothing. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. 3. The organiser will tell you how to get a refund. Viagogo will keep saying they already paid you but they will never show you the proof of payment. FanFair Alliance - Ever get the feeling you've been cheated? 2.7 Payment Authorisation. 2.18 Merchant Description. Forms must be returned to viagogo 10 working days after receiving them, in order to apply for a refund. This advice applies to England. January 23, 2022 6:26 pm (Updated January 24, 2022 10:25 am) Fans of singer Adele have been left in limbo after she cancelled a series of Las Vegas concerts indefinitely. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Which? Taking this information, will will help rectify you complaint! Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Let us know in the comments! 'The event was cancelled by the organisers, but Viagogo claims the festival is rescheduled,' he recalled. Piggyback tickets may not be sold in the same listing. This left many customers, like Faye Hearn, concerned they'd be left out of pocket. 7.1 Ownership of Intellectual Property. Harry Styles Concert Tickets. . 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. To open a dispute: 1.Log in to your PayPal account. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee, subject to the limitations set forth herein. It will stay valid for the new date. Taylor Swift Tickets. Due to extreme weather conditions, our phone lines are currently closed. Viagogo had a selection of how much did you want to spend for a ticket. Generally; If an event is cancelled - you do not have to do anything. ', Viagogo explained, 'If an event is completely cancelled, the customer is entitled to a cash refund or 125% voucher. If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. You will need a username and password to access the Site and use the Services. Viagogo will keep saying they already paid you but they will never show you the proof of payment. If an event is completely cancelled the customer is entitled to a cash refund or 125% voucher. This does not prevent us from varying these terms without reference to them. At no time do We provide the Buyer's payment information to the Seller. 2.3 Username and Password. We cannot control the policy of third-party resellers.'. If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. They wait till the concert is over to say, it has past and there is nothing they can do, no refund no voucher for me. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. However, despite the official announcement . viagogo is a global online marketplace for live sport, music and entertainment tickets. viagogo aims to provide buyers with the widest possible choice of tickets to events, and enables sellers to reach a . Which? Unless you comply with these fair and reasonable deadlines, you will not be covered by the viagogo Guarantee. 2.17 Season Cards. . Dextromethorphan hydrobromide (HBR), for example, is known to cause drowsiness. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. got in touch with The R&A, the organisers of the event, who confirmed the event was cancelled. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. 3. 'Such tickets will become void and the ticket holder refused entry to the theatre. Finally they sent me a email saying i was going to refunded in 5 business days, well today i received an email saying they cant refund me because the even organizer has postponed the event and that is a lie. It said it would speak to the consumer rights body the Competition and Markets Authority (CMA) about Viagogos behaviour. In the case of refunds, we appreciate our customers' patience while we process their request.'. I have called over 30 times half of them tell me oh yes your event is canceled im going to escalate your case and the other half lie and says no your event is only postponed. Romeo Santos Concert Tickets. You also agree not to separately contact the Buyer at any time for any reason. Thus, the ticket price shown (before our fees) may include Tax as appropriate. 'It's clear as night and day the 2020 event is cancelled.'. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. We will also add Tax on our fees as applicable. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. Invalid tickets are defined as anything where buyers are refused entry. The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. It says Shiflett has not provided sufficient analysis of the impact of state laws on a nationwide Class. Viagogo is a ticket marketplace for concerts, sports and theatre events. A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. I bought tickets for Rammstein before the pandemic and they would not refund me. The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in . It might well be worth trying, particularly if your event organiser has confirmed the event as cancelled. It said: 'Our ticketing policy clearly states that reselling of tickets is a breach of our terms and conditions and if we detect these tickets they will be cancelled. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. 7.3 Additional Policies. In the case of refunds, we appreciate our customers patience while we process their request.. Backstreet Boys Tour 2023. Instead it is claiming the events have been postponed, even when the organisers confirm they have been cancelled. Radius Health, Inc. Investigation Shareholders Potentially Harmed By Merger Terms, Aon PLC Data Breach Investigation Personal Identifiable Information Of Over 145,000 Individuals Exposed, Certain Walmart Brand Great Value Spices Found to Contain Heavy Metals. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. Contact & review Viagogo - rated #0 in Entertainment . your claim status, claim form or questions about when payments are You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a seller's transaction. We will not allow You to buy or sell tickets before You have registered with Us. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. I have been fighting with viagogo since October of 2021 with an canceled event. Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. You will be entitled to a full refund or a 120% voucher. This company is a total scam. We have given fans who have purchased tickets from us the option to either transfer their tickets to the staging of The Open next year or request a refund. 6.8 All Sales are Final. (you can see two date on their site) The Eagles are playing that night at the American Airline Center. 6.3 Allocation of Risk. This guarantee reportedly assures customers that should their event be canceled, they will receive a full refund for their purchased tickets. Why can't I see my order or sale in my account? Please note this does not include any Tax that may be payable on fees We are required to pay. Viagogo has become the latest ticketing firm to be hit with a lawsuit for allegedly failing to provide refunds for cancelled events impacted by the COVID-19 pandemic. However, the Viagogo refund cancellation class action lawsuit argues that this is in direct conflict with the companys stated policy. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. They take your money with no intention of even giving you anything for your purchase. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. . All Rights Reserved. The information accessed Read More, Are You a Current or Former Employee or Patient of South Shore Hospital In Chicago, Illinois? When Your Event is Canceled or Postponed. Unfortunately it might take a lot of back and forth communication. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Plaintiff fails this rigorous analysis.. Please add me to the list. All sales and bids are final. Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation. Some sites, like Viagogo, have already said customers will get a full refund in the event of a cancellation. Two other consumers, who used Viagogo to buy tickets to the golf Open Championship and a My Chemical Romance gig, said they had got their money back only after appealing to their banks. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Many events have been postponed or rescheduled, rather than cancelled, due to coronavrius. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. 2.6 Making an Offer. 'I wrote back and told them there's no way it should take several months to process a refund,' she told us. 3.Click Dispute a Transaction. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. In addition, when booking and before payment, customers need to confirm by ticking a box that they have noted the reselling of any event ticket is forbidden.'. But Viagogo countered the move by filing documents presenting arguments why the court should deny the request. Shows from the North American leg were also postponed until 2022 for the same reason. You will receive an email notification from Viagogo explaining the same. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. You also warrant that you own the tickets. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Viagogo promises "a full refund" if any problem arises, while Get Me In! When listing seated tickets, all tickets in the same listing must be consecutive seats. We often link to other websites, but we can't be responsible for their content. We do not control the information provided by other users which is made available through the Site. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. I must have sent countless emails and phone calls. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. https://topclassactions.com/wp-admin/admin-ajax.php, Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Nationwide Status, Customer Files Viagogo COVID-19 Ticket Refund Class Action, Do You Qualify: Brain and Memory Supplements Class Action Lawsuit Investigation, COVID-19 Refund Policy Challenged In Class Action Lawsuit Against Premium Seats Ticket Broker, Do You Qualify: Bank NSF Fees Class Action Lawsuit Claim Review, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. 1.2 Ticketing Exchange. Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. Otherwise, avoid!!! CO. We will refund you within the next 7 business days, as soon as you inform us of the tracking number of the return tickets to the address indicated above. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. Arctic Monkeys Tickets. Privacy Policy | The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. ', Beware of this fake Disney+ phishing email. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Tony Wood has been trying to secure a refund for his tickets to The Open Championship 2020, after receiving an email from Viagogo claiming the event had been postponed. We endeavour to rearrange delivery with the customer or arrange a collection point. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Faye had tickets to see My Chemical Romance in June 2020 and is unable to make the rescheduled date. 2.11 Ticket Fulfillment. Also,directly on our website! CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. If the event . 4.2 Stolen Property. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. viagogo AG is registered in Switzerland, Company No. It asserts that one of the primary benefits of the site, and the reason customers choose it over other secondary marketplaces, is the Viagogo Guarantee.. This is the easiest way to get your money back. No refund, no answered or returned email for days. About Us Melissa Taylor paid over 270 for two Wireless Festival tickets in June. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Viagogo reviews, customer feedback & support. Report Fraud One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. 6.4 Release. Can Australians join in? 5.2 Violations, Termination and Suspension. You consent to the exclusive personal jurisdiction and venue of Swiss courts. Editors Note on Viagogo Refund Class Action Lawsuit: : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'. Received Refund in full for cancelled concert. Viagogo will never pay you after you sold your tickets and you can never get back your money.