Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. This is what it takes to get ebay to appeal a return in your favor. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. by asking the buyer questions or calling the post office? Cause his photo shows a like kind of item but not the brand or pattern I sent. 2. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. Yes it would be a pain. Report the buyer. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. 04:18 PM If the item is sold for more than $750 the item must have signature delivery proof. The item could have gotten mixed up during a customs check? Yes it would add cost. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. While doing so has no actual effect on the package itself (e. Missing Mail Searches can be initiated seven days after the items have been sent. I was hoping it was a post offcie mix up. Did you try talking with the buyer? Heres how. How do you prove you sent A? You take pics of box, item and serial number? on If you've changed your mind about the item, check with the seller to see if they'll accept your return. Is it possible they received it from another seller? Select Order Not as Described. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. Tip I sell on Ebay myself. This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. I swear. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. Press J to jump to the feed. Go to usps site and fill out the mail fraud form. They have always just put new shipping labels over the original label on the unopened package. The buyer then tried to repeat that same scam several times. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. You can chat with other sellers about anything to do with running a business on eBay. WARRANTY AND INFORMATION. It was hard for me to believe that since it was a solid stainless steel item with no moving parts. Keep choosing to the end, then scroll down and your contact options will be at the bottom. Does it look like your packaging, apart from the labels and the stickers? The buyer confused me with another seller. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. - edited 26-05-2020 06:46 AM. Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. This is the message:Just wanted to say that the item I received was not this one. As per the returns policy you are within your rights to refuse it. I guess it depends on whether the item they are sending back is worth paying the shipping on. QUOTE eBay is very aware that scams occur on the website. I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. So unfair. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. I've only had to use these pics a few times but they save a lot of hassle. So it sucked having a negative mark on my account but it was the only thing I could do. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. 09-10-2020 If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Im concerned this is a scam. Should I contact the postal service? As you say, I would explain to the buyer that different computers and devices show colours differently. I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? For more information kindly send . Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. Answer (1 of 4): Hi. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. An option to dispute the refund and report the buyer will appear. In my experience, the wait times are usually short and they do call within the estimated time. What can I do in this situation to avoid loosing $900 and the item as well? Once they have the code, they disappear and make off with your gift card balance. I have had my hosting company check everything their end and they say all is correct and working ok. CHAPTER XIII. There's usually another new label then. "Hi. Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. Is there any point in doing that? package or mail missing? Otherwise, you can also restart the laptop just by pressing the power button. man!! I once again immediately had them call me to dispute this. Then gets mixed up on which item was wrong. If not, fuck them and continue onto arbitration per their terms and conditions. So Im hoping he doesnt return anything. I will try to ask the questions? I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. Should I try to see if it was mixed up with another package? Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. Thanks for this suggestion. You can ask the customer to return the item, but he has no legal obligation to do so. 04:02 PM. She may have forgotten she purchased this one as well but from you. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. Put your blame where it belongs with Chinese sellers! Some of this advice may be second nature to you, or may not apply to all sales. I take pics and and email amazon all the details of before and after and the condition it is come back - What's the return address? 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. This topic was automatically closed 180 days after the last reply. Is eBay likely to refund the buyer? This scam is a new twist on the offer of overpayment. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. This is why I take photos of the item with the eBay paperwork. 1.6K 17K views 1 year ago Every so often mistakes will happen. Report a buyer if you think they have acted illegally or fraudulently here. I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. Offer to send the copied forms to an ebay chat rep. e-bay couldnt give two hoots for sellers as long as they are making money. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . So we repaired and return an annoyed customer but couldnt do anything about it. I will report this to the post master. Powered by Discourse, best viewed with JavaScript enabled. Do you have the number? Aamzon advised we can do what we want. 26-05-2020 I have been talking to someone with same story Im trying to buy a car. 26-05-2020 He immediately cancels the order and requests a refund. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. Did you include the reference number on the label? and our Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. There is one more scam that I have had to deal with. If they do then you have to either refund or call eBay and try to make your case. Ebay found me not at fault and released my funds. Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. The buyer could be lying. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. Dial 1-800-275-8777 and explain the issue to USPS customer service. No they dont. New replies are no longer allowed. This has happened a couple of times to us over the years, all part of selling on line Im afaid . There are two occasions in the tracking updates that says it was rerouted due to processing error. In most cases, the refund takes 3 to 5 business days to process. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. Anytime I can create with the Stardream line, I jump at the . . It WAS new in the box. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. They look the same to me.. on It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. They help the organizations to focus on the other parcels they have to deliver. 26-05-2020 Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. I did all of this. I recently had the same experience. did said person say they woud send you the motorcycle and the title and then you would have to pay? And while I'll be cordial, it doesn't bode well. Choose "have us call you", that's the best option these days. I had a customer contacted me that the item was damaged in transit. @deala0621, according to the screenshot you posted, that item was shipped by the Global Shipping Program. The unofficial eBay subreddit. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. Thank you sooo much for putting your story on here. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. Its usually not a good idea to trade with accounts that have bad feedback. If the package was mixed up, it would have happened there. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. Ebay says I have to "take action" by Sept. 11th. This sounds exactly like the issue Im having! The Fragile stickers could have been added at the GSP. But I would like to reach more buyers. The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . Never sold on Ebay before. If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! 26-05-2020 I asked the buyer if the package he received was damaged or opened. For approved returns, Mercari provides a free shipping label to the Buyer. Help for buyers and sellers. Example: The listing said "new," but the item was clearly used. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. @deala0621:There's no point in contacting Canada Post, or USPS. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. The item ordered was a coil of hook & loop tape. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. This was shipped by Global Shipping Program. I agree. By ARTHUR WRIGHT. You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. Disputes about the quality of the item are not billing errors. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. Those are not indicative of any scam. For more information, please see our what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. So, that explains the different labels and (possibly) the Fragile stickers. USPS is the most trusted delivery service in the USA. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. A collectable which I still have. Got my money back and a promise from eBay to better train their support staff -_-. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. E bay in many cases are making more profit than the sellers. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. Copy and save both forms before submitting them. $15 each. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. 11. Attached is a picture of a side buckle and the package with address label. I responded to the return but Im really freaking out. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. It's tough dealing with customer service when they're all Filipinos who don't understand or care. They aren't. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Remember that if an offer looks too good to be true, it probably is. Thx for the link to reporting a buyer theres a couple people I need to report. But so far no response from buyer. If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. If youre a trusting person, you may send the item in good faith, assuming the email is authentic. In this case, the purchase may be completed without flaw. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. If so, it's definitely not a package I've sent out. It was already on the way. I have no idea how to get on the phone with a live human being? I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) Put it in a bag took pics opened case and returned back explained. The item's condition was misrepresented. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. Yeah you filing that stuff 100% does nothing. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. They never sent it back. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. Listen to this weeks podcast to hear sourcing methods from a seller! However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. Please Help! So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. Press question mark to learn the rest of the keyboard shortcuts. I dont understand why he thought that she wouldnt notice? Read the feedback other have left for the person. All such complaints from sellers are simply ignored, as profit takes precedence over reason. Things like this happen. PayPal Seller Protection exists to help sellers trade confidently on eBay. Add any photos you have of the wrong package. They can claim the item was not received, claim a refund and make off with the expensive item. The buyer pays quickly, and you send the item without concern. Or is it possible it was mixed up with a different package? 2) Buyer most likely will open SNAD return request. Paid a tailor 4.50 repaired it and sent back with DPD signed for. Its unfair they side with the buyers all the time. wall, Sunday | 427 views, 9 likes, 1 loves, 60 comments, 22 shares, Facebook Watch Videos from Lemonjuice McGee's Comic Cavalcade: Sunday Mystery Wall is back!