You understand that Patient Portal provides you with online access to some clinical information about you. What if I dont remember my Patient Portal email? In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. In these cases we never share your information unless you give us written permission: For questions on those practices, please consult your healthcare provider/institution, All other Portal support requests (e.g. If you still cannot view your data successfully after several tries, you should log out of the athenaPatient app and log back in. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. athenahealth is your provider's trusted billing partner for secure online payment. To schedule an appointment using athenaPatient, your provider must have the self-scheduling feature enabled at their practice. If the issue persists, please report it by clicking Profile in the bottom navigation bar. By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. Please update your browser to continue using our site securely. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. We will make sure the person has this authority and can act for you before we take any action. These terms and conditions constitute a binding agreement between you and Phoenix Heart ("we," "us," or "our"). By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. Click the desired form. Please notify us immediately if you believe the security of your Portal account may have been compromised. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. We can use and share your health information to run our practice, improve your care, and contact you when necessary. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. You can complain if you feel we have violated your rights by contacting us using the information on page 1. In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). Urgent matters should not be dealt with via the Patient Portal. How do we typically use or share your health information? To use Self Check-In through athenaPatient, your provider must have this feature enabled at their practice. Select the message type from the dropdown options based on the topic of your question. What do I need to access the Patient Portal? Cookies are used for system performance functionality. By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. Select the patient statement you would like to view. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. for more information about an FDA recall. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. Improve clinical efficiency and patient outcomes with technology that exchanges medical information and surfaces relevant data during encounters. How do we typically use or share your health information? When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). All other Portal support requests (e.g. The Patient Portal is an online service that provides patients secure access to their health information. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. Explore apps and services that integrate with our solutions to optimize workflows and practice experience. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages. Patient Portal is a communication service offered as a convenience to our patients. Please try again later. Your provider's office will make every effort to respond to your messages within a timely manner. Give clinicians and patients the support they're looking for with streamlined, flexible experiences that work the way they do. You can find the feedback form under the Profile screen. Currently (as of November 2022), the athenaPatient app is only available for patients of specific athenahealth customers. http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. We must follow the duties and privacy practices described in this notice and give you a copy of it. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. Current technology that balances capability with delight. Enter the answer to your security question. Save time and boost clinical efficiency with our fully integrated, hands-free products. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. This information may include: your. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. Contact your provider's office and request a password reset email. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. . You understand that Patient Portal provides you with online access to some clinical information about you. You will see a toggle switch under Security titled Face or Fingerprint. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. trouble logging in, password assistance, access to family members information etc.) The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. Get answers to patient FAQs and access tools that can help you on your journey. Feel prepared from day one with personalized assistance and live support. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. We will say "yes" to all reasonable requests. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. Adobe Acrobat is required to view and print statements and forms on the Patient Portal. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. We must follow the duties and privacy practices described in this notice and give you a copy of it. Click the Visit Web Portal button and an external browser will open with you automatically logged into your selected Patient Portal. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. The AthenaHealth Patient Portal is an online web-based application that allows patients to interact and communicate with their healthcare providers such as physicians and hospitals. We were unable to save your data. This website uses encryption software. Please notify us immediately if you believe the security of your Portal account may have been compromised. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Click on the back arrow to return to the Patient Portal. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. To see these views, navigate to your Inbox by clicking the . Starting a new practice can be overwhelming weve got you. If you are experiencing a medical emergency, call 911. Toggle this switch to turn biometric authentication on or off. How do I turn biometric authentication on/off? You'll need to login to athenaNet to connect. Select the message type from the dropdown options based on the topic of your question. The feedback form is an opportunity for you to share feedback on your experience with the athenaPatient app with our development team. We reserve the right in the future to charge a fee for the use of Patient Portal. Shop for apps and services that integrate with our solutions to optimize your workflows and experience. Why doesn't anything happen when I click on a medical form? By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link. Were improving healthcare for physicians and patients alike. No, the athenaPatient app does not currently have all the same functionality as your Patient Portal. The Athena Health Patient Portal is an online resource for patients and their families, offering educational material and communication tools about their health. athenahealth is your provider's trusted billing partner for secure online payment. Please confirm you are using the email and password for your Patient Portal account and are connected to the internet.