giant eagle complaints

What they do NOT tell you is that now, if you buy one, it's down to $1.25! She said too bad, you need to wear a mask or we can't check you out. i contacted customer service but they refuse to do anything since the advantage card is in my son in law's name. How do I get to use my car was pass now that I lost the sticker before I was able to put it on the windshield, cashier tried to fight my husband in from of the people, Read full review of Giant Eagle and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I spoke with a lady at the front desk she allowed me to exchange the item for a fresh pack however this is just not pleasing and highly uncomfortable Thank you . Here are 8 tips for writing great reviews. This is not acceptable. File a complaint. ADDITIONAL LINKS I was told I would hear back in 2 to 3 weeks. In hopes to fix this issue for me and other customers for future. So I went to the self-checkout, and there I was harassed by two other employees. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Giant Eagle. Two weeks later (today) the same product cost me $6.39. Phone number +1 412 914 0830. The company even offers refills for pet medication. It goes against our guidelines to offer incentives for reviews. Mandates are NOT law! It was on a Tuesday. I like the meat because it's fresh but with these prices, I can't see paying for bags that don't hold up til you get out of the store. I'll go to Kroger's from now on. I cooked it on my grill as I usually do, and found it to be tough and certainly not Prime. Made formal complaint with Customer Care. Giant Eagle, Inc. A guy with a strange accent was very rude and started to yell at me. Hello this email is in regard's to a employee who blatantly dug his fingers into a pack of Nestle pumpkin spice cookies I purchased on 10/01/22. We had ordered two made to order coffees, one hot and one iced. Get the food ad on the mailers. I paid for a SHOWROOM car wash and parts of my car weren't even touched! They told me that the manager of the store that I made the purchase at was the one supposed to handle the issue. Awful. Desired outcome: In hopes to fix this issue for me and other customers for future. Especially the old ones, to think they have nothing better to do than be rude on the phone and then start crying if we're out of stock on something. What ever you feel is right. I placed an online order on December 23, 2022. i purchased unlimited carwash as a Christmas gift and she lost it before putting it on the car. For years my wife and I, occasionally have purchased croissants, large and small size, from the above GE bakery, and they were wonderful. I mostly shop at giant eagle for gift cards to earn fuel back. I noticed while ringing up the price, was 7.49 not the sale price of 5.99the male attendant came over i told him the problem and he ran off no explanationin the meantime several minutes later another male attendant asked if he could help? Giant Eagle Company. Here clients can delve deep into delicious meals, and tast. I would think one of the best and most expensive grocery stores in eastern Ohio could afford a new wheelchair. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Giant Eagle. This will surely increase the credibility of your complaint. Its absolutely disgusting how youre employees treat their customers, an absolute disgrace and unethical! Desired outcome: Giant Eagle's Customer Service is despicable! I placed an online order for a cake at your location in cleveland on Chagrin rd. This incident happened on friday june 24, 2022 @ 05:14pm, store #617 in geneva ohio. Their produce is always rotten. I placed a pickup order for Feb 25, 8:30-9:00am window at #43 Township Of Pine store. Thank you. Annette S. Called their customer service today. Giant Eagle Grocery - Central Percentum Giant Eagle. I was shopping at Giant Eagle in Akron on Waterloo Rd and went to pay for my items at a self checkout lane. Get go in Washington PA on Wylie ave.. So i activated an offer for spend $150 get $10 bonus. Here are 20 things you might not know about Giant Eagle. I received an e-mail that convinced me that Giant Eagle is not sorry for the racism committed against African Americans in your stores. Don't deserve even 1 star for that area. Companies can ask for reviews via automatic invitations. Every time I show up to pick one up they say I owe money and I say no you have to run it through two insurances when people have two insurances and they say oh. Pay is not enough and they use you as a tool rather than a hard working human being. I am extremely dissatisfied with the service provided to me today. Cross contamination can and does happen. ********* ******. Put prices on product instead of bar code or make sure bar code is right. I tell them it stops when the tank is full. I guess Heinen's will be my home store. When we first started curbside we called customers after their orders were shopped to go over substitutions and out of stocks. I flipped. Kitchen employees told me to go to cashier to have it removed. 8% of Giant Eagle employees are Hispanic or Latino. Giant Eagle Berea customer service deserves no stars at all, Customers are rude and management lets them berate shoppers. As with every shopping trip I informed the cashier that I would be using an ebt card and a cash card. I have always had excellent quality meats from the Market District at this location (Carmel, IN). Once I couldn't get there during my delivery time due to a road closure and they worked with me to schedule a later pickup time. Recently, we have purchased the large size, twice, and both times we have been greatly dissatisfied. They shop my online order, I schedule a pickup, and they load it up. Health & Wellness Medical, Dental and Vision Plans Prescription Drug Coverage Giant Eagle, Inc. insights Based on 2,093 survey responses Areas for improvement Fair pay for job Sense of belonging General feeling of work happiness It was a job to perform Diesel Mechanic (Former Employee) - Bedford, OH - March 1, 2023 Was paid to perform a job that " WE" agreed to. Then why text me in the first place! Thank you for contact support. Quick Look: Dead Rising 3: Operation Broken Eagle by Giant Bomb. The apple turnovers were made with mushy applesauce and were tasteless. You will lose me and many others who despise having to use pc, etc to see your weekly special info. Giant Eagle has a consumer rating of 1.42 stars from 36 reviews indicating that most customers are generally dissatisfied with their purchases. States they care about work-home balance Pro diversity culture Desired outcome: I was very upset. Nothing. I paid for a SHOWROOM car wash and parts of my car weren't even touched! Giant Eagle 38 reviews Claimed $$ Grocery Edit Closed 7:00 AM - 9:00 PM See hours See all 7 photos Write a review Add photo Location & Hours 318-320 Cedar Ave Pittsburgh, PA 15212 North Side Get directions Edit business info Other Grocery Nearby Sponsored The Fresh Market 68 7.2 miles away from Giant Eagle Good Morning. Claim it and get a lot of features. For your reference, details of the offer I reviewed appear below. Very truly yours,Giant EagleClaims Department. The Giant Eagle Grocery App is the best tool for online and in-store shopping and saving! I'm sorry to say I will not order cakes from Giant Eagle again if this is the quality you are putting out. Browse; Login . So they trick you into thinking you must buy a lot to get a discount, but that's not true. Nov 25, 2022, 12:13 PM PST Unfortunately when her friend went to use the card she accidentally scratched the pin number to hard rendering it unidentifiable. It's unbelievably immoral and despicable! I STOPPED SHOPPING HERE During the pandemic because prices are so high! Their last call they said they had to talk to the pharmacist that did the transaction and they would return our calls, but never did. I have been a customer of Giant Eagle for about 40 years but the last eight years it has been strained. Giant Eagle refused and told me to contact Columbia. Heather works the front end of the store she is very rude loud screaming at other employees that work there she made one of the older women cashier's cry in front of customers she screams at them right infront of customers one of your employees that worked there for over 45years retired because of her getting in her face pointing her finger and screaming infront of customers something needs to be done with her you don't treat people that way especially your elders and never scream infront of customers thank you for your time, Desired outcome: Put prices on product instead of bar code or make sure bar code is right. Not a good look for Giant Eagle. She still refused. Overpriced! This happened on November 6th, 2022. at around 1600. I have been having reoccurring issues with medication not being in stock at this pharmacy over the last year. Something needs done. Store associate did not receive full count of prescription, doesn't listen to emploeeys side of complaint, cashier tried to fight my husband in from. ***** *******. 6932 West Central Ave, Toledo, OH 43617. I have a problem with Heather at the market district location in waterworks mall, I would like to see her position taken away from her transferred or fired she is a very snobby rude loud and rude, Store at 2801 n. High st. street. In Giant Eagle (I prefer to call it Giant Vulture), you get these ads saying, for example 'Buy 4 for $5 - before was $1.79 each'. I will NEVER shop at the Giant Eagle in Cranberry Twp, pa store again and I will make sure that I will spread the word. They told me it was the best they could do and offered no solutions. I've been shopping here for years, and it's a typical grocery store with an infuriatingly long line at the Pharmacy. but they want to play that silly "security reasons " game. Giant Eagle is an American supermarket chain with stores in Pennsylvania, Ohio, West Virginia, Indiana, and Maryland. If she was helping it would not be anyone to watch! Your Rochester bakery dept ruined my 6year old sons birthday and the disappointment and cries that came from him when I told him he wasnt going to get the cake he picked out. comment. I won't visit this location till this situation is taken care of and there are several other employees that have noticed his horrible hygiene and well. I completed the online form prior to presenting at the Giant Eagle Pharmacy on Interchange Road in Erie PA, where weekday pharmacy hours are 8a-8p. I'll have to find another establishment for my future meat needs. THERE was a sign on the freezer door easily found stating the sale price..meanwhile my price was adjusted on the chicen tenders and my id checked fir the wine. On pick up on Dec17 prices increased. What they do NOT tell you is that now, if you buy one, it's down to $1.25! If they knew it was in the hot foods for this long, they should have thrown it away or reduced the price. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] this item is currently being modified/updated by the task: derive . We contacted our card service vendor to request a refund fromColumbia, however the request was denied, citing all sales are final after activation. So here's one problem, why would you give a customer ahead of us their prescription while you said you were closed and then not answer us when we rang the bell? Note that complaint text that is displayed might not represent all complaints filed with BBB. DONATE NOW! My cake was accepted the morning of however it was never prepared and I was left cakeless on my daughter's birthday. December 29, 2022Better Business Bureau520 E Main Street, Suite 100Carnegie, PA 15106RE: Complaint ID ********This letter is in response to the complaint submitted by ***** ****** to the BetterBusiness Bureau regarding their experience at the Grove City Giant Eagle located at2173 Stringtown Road Grove City, OH 43123. Customer Reviews. She was rude and said nothing. Excellent Customer service. Or does that all fall on computers today? Clearly irritated because I didn't have a loyalty card to self check out, she used hers only to raise her shoulders and arms at me telling me it's my money my loss because I didn't have one then after a few more calls from my register she proceeded to tell me " you know these machines are only for basket items" complaining I had too many items when there is clearly no sign that says other wise or anywhere for that matter. Table of Contents show. Like im bothe ring you! Flu shots are only available from 10a-6p. Pay for this replacement part that your car wash broke. Giant Eagle carries a vast array of groceries and features a full-service pharmacy, bakery, dry cleaners, deli, and cheese shop. I always pump 30 gallons of fuel (their limit for a perks redemption). How dare you feed the opioid epidemic.and settling out of court,paying an undisclosed amount of money, all because you know you were GUILTY of abusing your right to fill prescriptions for opioids. I purchased an 8 piece mixed chicken, from hot food for $7.99, on December 28th from theGiant Eagle at 6204 US Route 30, Greensburg, PA. Our Team Members enjoy safe and friendly workplaces that offer several benefits plans specific to Giant Eagle stores, warehouses and business services group offices. The service has always been rude, but now they have become even worse. BBB Business Profiles may not be reproduced for sales or promotional purposes. Working hours Fri 7:00 am - 10:00 pm Tue 7:00 am - 10:00 pm Wed 7:00 am - 10:00 pm . Weather or not she was a manager or a cashier she should have been helping due to the very large volume of people. I then went to the customer service desk and asked for a manager. They tried to tell me that wearing a mask is the law now, they are sorely mistaken. 6932 West Central Ave, Toledo, OH 43617. Plus sideclean parking lot, great attendants, friendly , great check out attendants mostly female that care! Their were no signs and so i stood in the pick up line for 15 minutes just to find out i needed to be in the drop-off line. We will forward their concerns to the pharmacy and regional leader. I am so disappointedthat the storewould sell something like this. On 11/25/22 I purchased a Columbia gift card from giant eagle for $139.99. He said he was sorry and didn't even know they were closed down?? Not sure- was a huge waste of my time, 8 o'clock coffee priced on sale at $14.99 on shelf. Be the first one to write a review. It's sad to see that people will accept eating a piece of edible paper. As you can see by the pictures below, when there is weight in it, it does not close, I believe the frame is bent. Also, the new perks, pro perks, fuel perks thing is so complex and confusing. I spend a lot of money at your store and I feel like just stopping and going to another place that truly cares about my loyalty and me being a customer first and foremost. Giant Eagle Customer Care I went to pick up my prescription today 3.22.22, this prescription is filled by a Doctor every 30 days, Which mea to pick up that day, per your customer service at the pharmacy who stated we now have a right not to fill it for 2 days, are you kidding me no you don't. When empty the cart basket closes. This is a very serious issue. It's a stupid idea to stop the weekly mailers. GAS. Other store selling Folgers 30 ounce classic medium coffee for $5.99-$7.59, giant eagle price $10.29. Is this your company? I did so and spoke with 3 representatives and opened up a case. Giant Eagle Grocery - CentralPercentum GetGo. ( im on a fixed income its important! BBB Business Profiles generally cover a three-year reporting period. That's right I said, "wanted to fight" me, a customer for wanting to receive needles when I get my medication. Retail Store Locations; Restaurant Hours; Department Stores; Government Sales and Auctions; . January 31, 2023Better Business Bureau520 E Main Street, Suite 100Carnegie, PA 15106*** ********* *** ********, This letter is in response to the complaint submitted by *** **** *****regarding not receiving, $15.00 in earned coupons from the pharmacy. You can call Giant Eagle's customer service phone number at (800) 553-2324 and you can email their corporate office at info@gianteagle.com. It's now easier than ever to find your favorite products, order on-the-go, and schedule Curbside Pickup. When I scratched off the gray box covering the pin to make an online purchase, part of the pin was missing, making the card unusable. I just don't understand how this could happen. The Pharmacist & Staff are very professional & friendly. I don't want to have to own a 500.00 phone with a tiny little screen that doesn't show squat. show of laziness coming from the higher ups. I would think one of the best and most expensive grocery stores in eastern Ohio could afford a new wheelchair. Complaint from Giantbythesea on 17 February 2023 about Giant Food Stores in category Supermarkets / Grocery Stores Giant Food 6289, 2104 Van Reed Road, West Lawn, Feb. 7: 12 violations. She then just said rudely, take it up with customer complaint or something like that which was very insincere. Want to feel comfortable shopping here again and rude employees are being retrained and changing damaging behaviot btw: i went to lucky across the street.. On Friday 8/12/22 I went to Giant Eagle on Broadview Rd in Parma Ohio to get some things for a family party. I know it's hard to find workers but I'd rather stand in a long line with a WELL worker than get SICK! Accordingly to the app, my cards had $100, but when I went to use them the cashier told me that they were of a zero balance. At the time he was picking up the prescription he presented a transferred prescription coupon entitling us to $15 off of groceries, which was suppose to be put on our Giant Eagle rewards card. Find out how we combat fake reviews. Management also doesn't know how to utilize people to their best ability. This is unacceptable. Hope the conversation the 3 associates had was very good. First off, it took the guy 15 minutes to make 2 coffees, and we were the only people in the store. Desired outcome: They are not authored by Glassdoor. (******* ****** **************. However, it tried it, and the coffee had no ice in it and was just completely room temp and not good at all. When someone calmly goes to customer service to clarify a display sign promoting buying three cokes and getting two free and is rudely informed she's wrong in spite of the signage and then is told, "I'm done with you!," in front of other employees and customers, you cant get any lower. I am requesting a refund or replacement as Columbia is refusing to replace it, saying it is Giant Eagles responsibility. Maybe Pittsburgh City Council can wake you up. So Giant Eagle, who sold me an unusable card, refuses to help me and punted me back to Columbia who also refuses to help me. Now if they didn't want something substituted or out of stocked then don't $#*! cashier tried to fight my husband in from of the people, Extremely poor customer service at #43 township of pine market district, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Can you imagine what I think you can do with this lousy idea?! if customer service reviewed purchases they woul see all are made in my name with my debit card. Of the others, I choose G.E. That they deliberately don't care to abide by the ADA law, or the Civil Rights Act of 1967. This is over a $300 charge. Then, i went in. Since the COVID 19 crisis began, I have noticed that the employees at Giant Eagle have surpassed their typical miserable service. 1.0. I like that i get discounts on gas when i shop. We have researched this matter and added thecoupon to the consumers advantage card. Local grocery store in north eastern US. How convenient! A store associate called me at 7:40am to ask for substitutions and also for any additional items. There was a manager standing at front of store with one cashier checking out a long line of customers. It's a Prescription called in by a medical professional Stating to be filled on that purchased a package of apple and cherry turnovers. So I am out $200, no refund and my cards have been mysteriously used. Look at your competition! Its unbelievably immoral and despicable! Delivery & Pickup Options - 16 reviews of Giant Eagle Supermarket "This is my local, neighborhood Giant Eagle. It always smells bad. Branch address 3239 Washington Pike, Bridgeville, PA, 15017, US. GE card number 78012 So this made me wonder why a team member even recommended I do this to begin with. ALDI BEATS THE PANTS OF YOUR STORE PRICES AND SERVICE! I explained to them my same situation, and they continued to harass me and discriminate. Help even if you are not a cashier, you work for GetGo! Desired outcome: I purchase gas food and liquor here often but honestly Im so mad that I will probably never return. That they deliberately dont care to abide by the ADA law, or the Civil Rights Act of 1967. Here clients can delve deep into delicious meals, and taste. 261 7008. For every $50 you spend on qualifying perchases, you get a straight $1 back, not $1 per gallon. I buy brand name wines and medicines and detergents at this store and its also in walking distance. They have become more of a supermarket police force bordering on the ridiculous. i shop at giant eagle here in mayfield heights then have to go to heinens just to buy the milk for my wife! Learn how the rating is calculated 1 complaint. I picked up my groceries and went home thinking nothing of it but later on that day I realized I was billed twice. I would like a full refund.Also If your going to advertise this as a edible image on your web site tell people what they are getting, I'll bet most people would not order an image if this is what they get. Before the young man gave me the total, he asked me if I knew how much was on the June 16, 4 or 430ish pm heath Ohio I noticed I had an item that had to be removed from my bill. I was contacted by giant Eagle later that day saying there was a problem with my payment and to bring my card with me when I pick up my order up. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Unfortunately, I am no longer in possession of my receipt, so I cannot provide any additional information. We pulled up behind a car and waited 20 minutes! I had to go to Kroger to get a cake for my granddaughter. Learn how the rating is calculated 1 complaint. With the renovation that has taken place at the Rochester location (I don't mind utilizing the self check out) however, the staff are left to stand around and talk. I now realize I should have taken it back to the store but with the price of gas it did not seem feasible. Click here to get notifications about new complaints of Giant Eagle. Time: 1:28 Pros. It's more of an inconvenience than a convenience. Once again, I returned to the Giant Eagle store (same day as purchase) and they told me to call Giant Eagle customer support claiming they handle gift card returns. I got it back in a hot cup and thought oh ok maybe its iced in this mug, because I had seen the guy get ice. The rudeness of store associate and unwillingness to help. I ordered my food and got my receipt. Now, after months of working, somebody in corporate had this grand idea of letting the customers text the shoppers while their orders are being shopped. code: [protected] [protected]. Shame on you! Branch address 2840 Washington Rd, Canonsburg, PA, 15317, US. Giant Eagle, Inc. Giant Eagle has extremely terrible customer service. Rude staff Check out machines worst than Kroger's attendent had to be called 4 times My prescription was not refilled. Digital coupons only STINK! They kicked my special needs 3 year old grandaughter out for not wearing a mask! Submitting a response indicates a willingness to work with customers to make things right. And bugs. In our case the order was to be collected on Dec17, ordered Dec 15, and early December 16 website disallowed any changes. Products used:Your customer service stinks. I went to Giant Eagle in Washington Pa for vaccines. I think i talked to a team lead? I gave this store a lot of business - Never Again! 38 complaints closed in the last 12 months. It was 5:15. Why stop with ads in the mail? She said yes they are closed, the drive thru and that she didn't know why people didn't realize they were closed since they sign was up there. Our partners at the Trib said the move has The store is in Brooklyn ohio. I have been shopping there for 20 years and I was treated very rudely to a point that I may go somewhere else to do my shopping. That is a 70% increase. This has not been a one-time thing, this has been an ongoing issue with me complaining to corporate GE and yet nothing has been done about it. Reviews There are no reviews yet. Giant Eagle Reviews Updated Mar 3, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 2,753 of over 3K reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent Oldest First 3.5 53 % Recommend to a Friend 60 % Approve of CEO Laura Karet 952 Ratings Companies can't alter or remove reviews. And having them in the store? all that "but COVID" bull$#*! I do not like going to this Giant Eagle! For that, Im lucky! It's already been renovated so I guess bringing back products that are no longer sold. I did. I have not been able to use them, so I automatically open my bank account because I thought that I received the refund, but nothing. refund or operable gift cards, Bought these yesterday and they are all soft, not crispy and all the packages in the store are just like the one I bought. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way.
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