We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. We are Gateshead Council'sHousing Team. Thank you so much. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. You can create a free account to post activities, services and promote organisation working in Gateshead. Our employees and contractors carrying out work will show you an identity card. Wednesday 2nd November 2022. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. The panel decides which services they review based on various criteria. We hope to reschedule these events at a later date. Please continue to be patient, as we are experiencing a high volume of phone calls. Some of these repairs need to be inspected before the repair can be done. However, our partners are continuing to deliver a series of . You have the right to appeal if you don't agree with a decision to charge you for repairs. We are Gateshead Council's Housing Team. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. If you continue to miss appointments for repair work you may be charged. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. This covers things like outside painting, replacement windows and annual gas servicing. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. She added: "Someone has got to own it. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. Whats in it for you? Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Repairs & Voids. As a council housing tenant, you are entitled to a good standard of living. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. To access this support or speak to an advisor, contact Business Gateshead today. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. Our business support events remain cancelled for now. Well, theres so much on offer and heres just a few of the highlights! We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. Don't worry, we can still help! The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of Work to the outside of your home may not need an appointment. View my payslip. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Planned repairs usually need an inspection before work is done. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. This is known as the Right to Repair scheme. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Gateshead Council aims to complete the backlog by late March next year. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. This includes both small leaks and emergency repairs. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Visit directory. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. View details of your former and current tenancies including rent statements and repair. We will first make sure that it is our responsibility to do the repair. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Our housing offices are currently closed to the public. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Do you want to work with us in helping to create spaces that are great to work and/or live in? Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". Request a FREE property inspection to find out how much your claim is worth. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . Please ask your Neighbourhood Housing Team for details. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. endobj
Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. endobj
Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. If so, please keep reading as youre just what were looking for! In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Were delighted that you want to come and work with us. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. E6 2JA. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Call us on 0333 050 8887 to start the process or fill in the form. Payslips. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. NE8 1HH Housing Disrepair To register with My Housing Account, select 'my account' at the top of the Council homepage. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. This makes sure that everyone is treated fairly. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. Some work to your home is done as part of a planned maintenance or investment programme. As a tenant you are not automatically covered for any of your home contents. :L+Ftc[Sdu|^Y^. The site has been designed with residents and local groups to ensure it is easy to use. Repairs update You can now report your non-emergency repairs. Time to have your say on the future of our leisure service. If we miss an appointment and we didn't contact you, please contact us. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". <>
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Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Our business support events remain cancelled for now. However, the contractor will not ask you for any money when they call. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Gateshead If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. %
Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. Wherever possible we will place the order immediately. Regent Street Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. We would not replace all items, only the ones that are required. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. These include re-fixing toilet seats and repairing minor leaks. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Office 3750 Gateshead Now is a collection of the latest news from Gateshead Council. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. I have to tell you, this week I have had four complaints that have been going on for two years. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. Gateshead Council. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. 0191 433 3174. housingadvice@gateshead.gov.uk. A public consultation on the future of Gateshead Council's Leisure Services has commenced. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>>
The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. If this is not possible, we will replace with the items we hold in stock. 27,852 - 30,151 a year. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. Complain to the housing ombudsman The housing ombudsman is a free and independent service. Gateshead Council aims to complete the backlog by late March next year. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. <>>>
We have guidelines on how long different repairs should take. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. All rights reserved. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. These are repairs which could cause injuries or further damage if they are not dealt with quickly. Failure to do so could give you grounds to make a council house disrepair claim against them. Are you a Council or Housing association Tenant with housing disrepair issues? We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. We encourage our people to think differently, do the right thing and be innovative. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. The contractors are currently repairing seven properties a week. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. "The garages at Leam Lane had already been condemned, and we were working towards . These are repairs which need quick attention and don't need an inspection first. 1 0 obj
And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. East Ham We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council As part of our commitment to quality services, we aim to provide a reliable and quick repair service. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. Gateshead, England. To keep up to date, why not follow us. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. This is commonly known as filing a compensation claim for despair against a housing association landlord. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. Reporting repairs Home. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions.
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